F&B Assistant

ASM Global Europe; North East; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in live event management is seeking a Food & Beverage Assistant to join their operations team. This role involves ensuring readiness for events, managing staff schedules, and supporting recruitment and training activities. You'll play a crucial part in delivering exceptional hospitality experiences at one of the UK's premier venues, with ample opportunities for professional growth and development.

Benefits

25 days annual leave

Life Assurance policy

Contributions to pension

Healthshield support

Employee Assistance Programme

Eye care vouchers

Qualifications

• Experience in a similar role is essential.
• Experience in an events-based environment preferred.
• Ability to manage time effectively and work under tight deadlines.

Responsibilities

• Support F&B Operations with staffing schedules and payroll.
• Assist in recruitment and training of casual staff.
• Manage administrative tasks including timesheet approvals.

Skills

Hospitality Operations

Administration

Time Management

Job description

About LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues, stadiums, arenas, convention centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

About the Venue

Since its opening, Utilita Arena Newcastlequickly established itself as a superb venue and major Northeast landmark, alongside the Tyne Bridge, Angel of the North, and Hadrian's Wall. With capacity to host 11,000+ guests, we have welcomed millions of visitors to concerts, exhibitions, conferences, and world class sporting events.

About the Role

We are looking for a Food & Beverage Assistant to be an integral member of our F&B Operations Team.

This is an integral role for us, you will be driving force in your team ensuring we are fully prepared for all our exciting events: processing deliveries, rotating, and replenishing stock around our bars, lounges and suites and supporting the wider team with adhering to all Health and Safety/Food Safety procedures.

We are looking for an ambitious and driven individual who is looking for an opportunity to grow their career with an exciting business. Alongside your operational duties, you will be the first point of call for all things people related: recruitment and training, approving timesheets and liaising with our payroll team to ensure people get paid on time and any other ad-hoc duties relating to our casual workforce.

What we can Offer

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Your Responsibilities

As well as the key operational duties listed above you will:

• Support with schedules on Human Force, offering shifts out to staff, approving timesheets and pay runs ready to be sent to payroll.
• Support with individual pay queries relating to hours worked and liaise with the payroll department where required.
• Support with the signing in of staff on event days and helping to allocate staff to their designated locations according to the resource plan.
• Support in the development of training content, training plans and all other activity included in our F&B Training Strategy.
• Support with all F&B Recruitment Activity
• Working with the Retail and Hospitality Executives, you will co-ordinate and implement training plans for all Casual staff on events and classroom-based training.
• Support with inductions of new starters.
• Support the F&B team with all administrative activity across the venue.

Key Skills and Experience

• Experience of working in a similar role and business - Essential

• Experience of working in an events-based environment, ideally within a similar multi-purpose space with a mixed programme.

• Knowledge of the local and regional entertainment offers and venues.

• Experience of successfully working to strict time deadlines with the ability to effectively prioritise a range of tasks.

• Understanding of electrical safety related to live events.

• The ability to effectively manage own and others time.

Key Skills and Experience

• Strong Hospitality Operations Experience - Essential
• Previous administration experience gained from a fast-paced, high-volume business - Essential.

Recruitment Process Outlined:

• 1st Stage- Intro Call with Talent Team
• 2nd Stage- F2F Meeting with Head of Food & Beverage

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.