F&B Assistant

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hospitality group as a Food & Beverage team member, where you'll create memorable experiences for guests. This role involves welcoming guests, managing orders, and ensuring high standards of service in a dynamic environment. With development opportunities and great benefits, it's a chance to grow your career in the hospitality industry.

Benefits

Access to pay as you earn it

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Development Opportunities

Monthly ‘Star of the Month’ Awards

Long-service Awards

‘Recommend a Friend’ Incentive

Access to Employee Assistance Programme

Pension Scheme

Qualifications

• Experience in a similar environment with an outgoing, bubbly personality.
• Ability to stay calm and work under pressure.
• High standards of cleanliness and a professional appearance.

Responsibilities

• Welcome guests and recommend food and drinks.
• Manage your own section and take orders.
• Support colleagues and complete pre- and post-shift duties.

Skills

Customer Service

Teamwork

Adaptability

Job description

Job Description

Join our team and enjoy great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ which allows you to track earnings in real-time, access a portion of your pay early, learn money management tips, and save directly from your pay into future pots.
• Discounted Hotel Stays across our UK sites and, for those at branded venues, around the world!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at venues with a Spa
• Development Opportunities through our ‘Grow with us’ initiative, including Apprenticeships, Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards after 1 year of service
• ‘Recommend a Friend’ Incentive for referrals
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days a year
• Pension Scheme
• Other incentive programmes throughout the year

About the Role

Memories of a special food & beverage experience come from many elements—the sights, sounds, scents, and, importantly, service. In this role, you'll welcome guests, recommend food and drinks, and ensure a seamless experience. Tailoring each guest's experience to their tastes, you'll create memorable moments alongside serving delicious dishes and drinks.

You’ll manage your own section, take and deliver orders, and work as part of a team, supporting colleagues and completing all pre- and post-shift duties.

About You

• Experience in a similar environment with an outgoing, bubbly personality
• A passion for customer service, with your own flair and a ‘can-do’ attitude
• The ability to stay calm and work under pressure
• High standards of cleanliness and a professional appearance
• Proactive, organized, flexible, and adaptable to various tasks
• Ability to work independently and as part of a team

About Us

At Cairn Group, we're ambitious. Our extensive UK portfolio of hotels, bars, and restaurants reflects our focus on growth and long-term success. As a family-owned business with core family values, we are expanding across the UK with a dedicated team and diverse sites.