F&B Assistant

Leonardo Hotel Management (UK) Limited; Croydon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts

Recognition vouchers

Referral program

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Management (UK) Limited in Croydon is seeking a friendly Food & Beverage Assistant to be the face of the hotel in our restaurant and bar, delivering warm hospitality to guests every day. You’ll join a busy, vibrant team and play a key role in maintaining service standards.

You’ll share your energy with guests and colleagues, speak confidently to build rapport, and help create memorable dining experiences that make guests want to return.

Qualifications

• Experience in hospitality or food & beverage is preferred.
• Clear communication and a can-do attitude.
• Ability to work in a fast-paced team environment.

Responsibilities

• Share your positive energy with guests and your team
• Ensure guests have a great experience in the restaurant and bar and are inspired to return
• Be confident in speaking with guests and colleagues and build rapport
• Contribute to smooth service during busy periods

Skills

Customer service

Guest relations

Communication skills

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Food and Beverage Assistant, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be working as part of a vibrant team to deliver first‑class hospitality to our guests in the hotel’s restaurant and bar. If you’re our ideal Food & Beverage Assistant, you will:

Responsibilities

• Share your positive energy with guests and your team
• Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again!
• Have a can‑do attitude
• Be confident in speaking with guests and the team – we love building a good rapport

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why Join Us

Why come join us as a F&B Assistant? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.