F&B Manager

Compass Group; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major catering company is seeking a dynamic F&B Manager in Birmingham. The role focuses on maximizing food and beverage revenue, developing strategies, and enhancing guest experiences at major venues. Ideal candidates will have proven experience in similar environments, exceptional communication skills, and a keen attention to detail. This position requires a proactive leader capable of managing multiple priorities effectively.

Qualifications

• Experience developing and executing commercial strategies that drive revenue growth.
• Demonstrated success in elevating guest experiences in a fast-paced environment.
• Exceptional attention to detail with a strong ability to manage multiple priorities.

Responsibilities

• Manage catering services for events to maximise profit.
• Respond effectively to customer queries and complaints.
• Collaborate with venue management to ensure effective service delivery.

Skills

Commercial strategy development

Guest experience enhancement

Operational adaptability

Attention to detail

Communication skills

Line management

Financial awareness

Education

Personal Alcohol Licence

Experience in management role

Job description

Overview:

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

We are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Aston Villa, Tottenham Hotspur, Aston Villa Football Club, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are strategic venue partners, putting our clients and guests at the centre of what we do and are passionate about. At the core of our culinary beliefs is that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Whilst food and drink is our heartbeat, our partnership services go much further, we have expertise in data insights, technology solutions, interior design, project delivery, merchandise, conference and events, hospitality and luxury travel sales and sponsorship execution.

With our range of expertise, we have the scope and ability to be the ideal partner for any large-scale venue, whether that be in the sports, entertainment or events sector.

Focused on doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to significant decarbonization by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Role Purpose:

Levy have entered into a new long-term partnership to elevate the food and beverage proposition across the NEC. This collaboration will bring enhanced quality, choice, and innovation to the guest experience at the NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and several regional partner venues.

As part of our exciting new partnership with NEC, we are seeking a dynamic F&B Manager to lead and maximise food and beverage revenue within the ICC & Vox. This role will be responsible for developing and executing the F&B strategy, driving sales growth, optimising operational efficiency, and inspiring the team to consistently deliver an exceptional guest experience.

Key Responsibilities:

• Manages, sells and delivers catering service for events to the required departmental standard, focusing on Maximising profit and sales opportunities through up selling

• Responds effectively to customer queries/complaints by phone and in person whilst assessing client needs in conjunction with the nature of the event

• Communicate effectively the client's needs within the catering operational team

• Work in partnership with venue management and staff to build effective relationships in order to deliver a cohesive customer journey and delivery of the final event service

• Pays particular attention to the operational standards of the catering department, regularly reviewing processes and Systems via the general manager
• Facilitates regular cascade meetings, communication of operational changes and opportunities to our business, ensuring all staff are informed
• Monitors and develops the F&B Shift Managers, and F&B Shift Leaders to ensure that a consistent and considered level of service is provided in conjunction with overall catering objectives and initiatives
• Responsible for controlling and monitoring stock for all events
• Responsible to ensure stock takes are completed and processed through the nominated company systems ensuring any discrepancies are fully investigated, resolved and reported in line with company processes and communicating to the General Manager
• Responsible for monitoring equipment levels, ensuring resources are sufficient for event delivery
• Creative flair, continually looking for ways to revolutionise the industry by looking for innovative, fresh ways to take catering service to the next level
• Responsible for cost control, in particular labour cost, ensuring this is controlled through regular planning, review & communication with the R&D manager, Exec Chef, and the General Manager

Person Specification:

• Proven experience developing and executing commercial strategies that drive measurable revenue growth
• Demonstrated success in enhancing guest experience and elevating the overall guest experience in a fast-paced restaurant or event environment.
• Strong ability to manage multiple priorities and adapt quickly to operational changes typical in large-scale venues
• Exceptional attention to detail, ensuring operational excellence and consistent service delivery
• Computer literate
• Excellent communication skills
• Strong line management skills
• Financial and cost awareness
• Experience in high standard banqueting, within a management role
• Currently holds or are willing to obtain a Personal Alcohol Licence
• Strong monitoring, coordination and supervisory skills to manage activities of operational staff in an assigned work area in similar or related disciplines
• Ability to maintain orderly work processes by co-ordinating workflow and work quality
• Takes accountability for work group/team results

This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.