Eye Casualty Pathway Coordinator

Uhleicester; Leicester; Hybrid; GBP 15,000 - 23,000; Part time

Job summary

University Hospitals of Leicester NHS Trust is seeking a part-time Eye Casualty Pathway Coordinator to join the Eye Casualty Administration team. You will provide reception, triage referrals, and organise patient notes for clinics, ensuring accurate data entry and timely clinic outcomes.

The role requires strong communication, confidentiality, and IT skills, with the ability to work independently and as part of a team in a high-pressure environment. Training on NHS systems is provided.

Qualifications

• Educated to GCSE standard or equivalent.
• PAS experience
• NHS systems and procedures Outlook, Excel, Word ORMIS Electronic referral system

Responsibilities

• Provide reception cover on a rota basis, booking and registering patients.
• Receive referrals and arrange new and follow-up appointments.
• Ensure full utilisation of clinic slots to support patient flow and service efficiency.
• Record clinic outcomes accurately in paper and electronic systems.
• Undertake general administrative duties to support the patient journey.

Skills

Customer service

Data quality

Telephone handling

Teamwork

Education

GCSE standard or equivalent

Tools

Nervecentre

Medisight

Medirota

Job description

Go back University Hospitals to Leicester NHS Trust

Eye Casualty Pathway Coordinator

The closing date is 18 October 2026

The Ophthalmology Department is recruiting Pathway Coordinators to join our busy Eye Casualty Administration team.

Available Posts:

• 1 x Part-time post (27.5 hours per week)

These roles require a professional, tactful and sensitive approach particularly when communicating with patients and multidisciplinary clinical teams. A strong commitment to confidentiality and maintaining high standards of data quality is essential.

Applicants must be able to work effectively under pressure, manage and prioritise their workload and demonstrate excellent organisational skills. The ability to identify issues and elevate concerns appropriately to the Team Leader or Admin Manager in a timely manner is also required.

Strong communication and interpersonal skills are essential along with the ability to work both independently and collaboratively within a team environment. Successful candidates will demonstrate excellent customer service and IT skills, as well as the ability to use initiative and exercise discretion when required.

We are looking for enthusiastic and motivated individuals with a positive approach to teamwork and service delivery. If you have the skills, experience and commitment to contribute to a dynamic and forward-thinking team we would be pleased to hear from you.

Main duties of the job

• Provide comprehensive administrative support to ensure the smooth day-to-day running of the department.
• Work collaboratively within the team to ensure continuous cover is maintained at all times, supporting the delivery of an essential service.
• Provide reception cover for clinics and Eye Casualty, delivering a professional and patient focused service.
• Prepare and organise patient notes for Eye Casualty clinics in a timely and accurate manner.
• Process clinic outcomes accurately and efficiently, including adding patients to the relevant waiting lists where required.
• Use a range of hospital systems, including Nervecentre, Medisight, Medirota, and other clinical and administrative platforms.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

• Provide reception cover on a rota basis, including booking and registering patients accurately and efficiently.
• Receive referrals and arrange new and follow-up appointments in line with service requirements.
• Ensure full utilisation of available clinic slots to support effective patient flow and service efficiency.
• Respond to prioritised workloads in the appropriate order to ensure tasks are completed within agreed target times.
• Work collaboratively with administrative colleagues to develop familiarity with departmental processes and terminology, ensuring effective cross cover during periods of absence.
• Carry out general administrative duties, including photocopying, filing and other tasks necessary to support the patient journey.
• Handle telephone enquiries professionally, responding appropriately or directing queries as required.
• Setting up and prepping clinics in advance and filing of relevant documentation.
• Use a range of hospital systems, including Nervecentre, Medisight, Medirota, and other clinical and administrative platforms.
• Ensure all patient appointment information is recorded accurately and maintained in line with departmental procedures.
• Accurately record all clinic outcomes on both paper and electronic systems.
• Undertake additional administrative and support duties relevant to the role, including typing correspondence, and assisting with contacting patients regarding TCI arrangements.
• Ensure compliance with all Local and National Standards relating to referrals, RTT and National Cancer Targets, date stamping, data quality checks, partial booking processes, and UHL Patient Access and Data Management policies.

Person Specification

Training & Qualifications

• Educated to GCSE standard or equivalent
• RTT/Clinic Management/Waiting List or relevant experience
• Relevant experience gained in administration post
• PAS experience
• NHS systems and procedures Outlook, Excel, Word ORMIS Electronic referral system

Experience

• Experiences of dealing with customers / patients
• Experience of dealing with problem solving
• Data Quality experience
• Understanding medical terminology
• Medical administration experience
• At least one year working in a large complex organisation

Skills

• Ability to undertake the role with enthusiasm and vigour
• Ability to work flexibly and cross covers colleagues

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Communication and relationship skills

• Tact and diplomacy
• Must be a Team player
• Exposure to dealing with complaints

Analytical and Judgement skills

• Able to act on own initiative
• Ability to work without close supervision

Planning and organisation skills

• Ability to prioritise schedules and workloads
• Ability to work to targets

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust