Eye Care Liaison Officer - Wigan and Leigh

Integrated Care System; Wigan; On-site; GBP 32,000; Full time

Job summary

A vital position exists for an Eye Care Liaison Officer at Integrated Care System in Wigan, where you will provide essential support to individuals experiencing sight loss. This role entails directly assisting patients in understanding their needs and accessing necessary resources within a hospital setting. Applicants must possess a strong background in health or social care, excellent communication skills, and confidence in IT, particularly Microsoft Office 365. The position offers a competitive salary, generous holiday allowances, and a supportive, progressive work culture.

Benefits

26 days holiday per year plus bank holidays

Contributory pension scheme with 11% employer contribution

Enhanced family-friendly benefits

Rewards platform with discounts at 800+ retailers

Qualifications

• Significant experience in delivering health or social care support services.
• Ability to work independently and confidently with multiple IT systems.
• Strong skills in record keeping and compliance with industry standards.

Responsibilities

• Support individuals with sight loss by identifying their needs and providing information and emotional support.
• Collaborate with healthcare professionals to ensure holistic care.
• Maintain accurate records in compliance with NHS guidelines.

Skills

Excellent communication

Relationship-building

Organizational skills

IT literacy

Tools

Microsoft Office 365

Job description

Eye Care Liaison Officer - Wigan and Leigh

In this role, you will be a vital member of the team working directly with people who experience sight loss. You will provide critical emotional support, information, and advice within a hospital setting at Leigh Infirmary, The Avenue, Leigh, and Wigan Eye Unit, Boston House, Frog Lane, Wigan. This is a permanent position working alongside an established ECLO service based at Wigan Eye Unit. Your role will involve supporting people with sight loss by identifying their needs and signposting or referring service users, carers, family, and friends to other regional services.

Each day, you will support individuals by helping them identify their needs, access information, and make informed choices to maintain their independence.

You should have significant experience in delivering health or social care support services.

Key to this role are your excellent communication and relationship-building skills with patients, colleagues, clinicians, and cross-sector partners.

You must be able to work independently, possess excellent organizational skills, and be confident in using multiple IT systems including Microsoft Office 365, databases, and NHS record systems. The service adheres to industry-standard quality frameworks and must comply with the NHS Data Security and Protection Toolkit, following key processes monitored for compliance.

Main duties of the job

You will enjoy supporting people and value good record-keeping to succeed in this role.

As an RNIB ECLO, you will receive appropriate training from City University, London, access to clinical supervision, peer support, and the opportunity to support RNIB's priority of providing support alongside diagnosis.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. Benefits include 26 days of holiday per year (plus bank holidays, increasing with service), enhanced family-friendly benefits, a contributory pension scheme with up to 11% employer contribution, and a rewards platform with discounts at over 800 retailers.

About us

HOW TO APPLY:

To be considered, candidates should submit their CV and a Supporting Statement responding to the questions below. Alternatively, applications can be submitted via the link attached to this advert:

What interests you about being an ECLO, and what skills and qualities would you bring to the role?

1. Using examples, describe your experience in delivering advice or information services.

2. Using examples, demonstrate how you have worked with people using a person-centred care approach.

3. Using examples, explain how you have collaborated with colleagues across health, social care, or community services, demonstrating your understanding of each professional's role.

4. Using examples, highlight your communication skills and describe your experience of influencing or motivating other professionals to achieve positive outcomes for customers.

5. Using examples, demonstrate your IT literacy, knowledge of Microsoft Office 365, and understanding of Information Governance in handling customer records.

Job responsibilities

Please see the attached formatted job description and person specification for further details.

Person Specification

Qualifications

• Please see the attached formatted job description and person specification for further details.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to assess any previous criminal convictions.

Salary: £25,172 per year, £31,465 full-time equivalent