Extra Care Manager

EveryDay Care and Support; North East; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community care organization is seeking an experienced Area Care & Support Manager in North East England. The ideal candidate will manage teams and ensure efficient delivery of domiciliary care services, promoting the independence and dignity of each individual. Strong customer service and management skills are essential, along with a Level 5 qualification in a related field. Apply now to make a meaningful impact.

Qualifications

• Experience in managing teams in a care environment.
• Ability to motivate staff towards achieving KPI.
• Confidence in communication and problem solving.

Responsibilities

• Line manage teams including Area Coordinators and Team Leaders.
• Ensure effective provision of domiciliary care services.
• Lead staff in meeting customers' personal care needs.

Skills

Customer service skills

Communication skills

Negotiation skills

Problem solving skills

Education

Level 5 qualification in relevant discipline

Job description

EveryDay Care & Support, a Social Enterprise wholly owned by the Age UK North Tyneside Group, are looking to recruit an Area Care & Support Manager.

We are looking for an organised and experienced manager to assist the Head of EveryDay Care & Support to ensure the effective and efficient provision of a quality domiciliary Care at Home Service, in order to meet the needs and aspirations of customers, their families and friends and to meet contractual obligations, statutory requirements and pre-determined service delivery standards.

The successful candidate will line manage teams comprising of Area Coordinators, Team Leaders and PSA staff operating within the service, providing supervision and support in line with objectives and standards.

They will lead and motivate the staff team in meeting the personal care and support needs of customers in a way that promotes independence, respect and dignity of the individual.

They will also manage the performance of the team including financial, staff and service performance and work to achieve key performance indicators set each year.

If you are a vibrant, customer focused person with an enthusiastic approach and can instil character and commitment into the service and have a Level 5 qualification in the same discipline or same level qualification in a similar field, and you have excellent customer services skills and are confident in your communication, negotiation and problem solving skills and you think you are the right person for this role please apply via our website

The Age UK North Tyneside Group is part of the Disability Confident Scheme and are proud to carry the positive about disabled people symbol due to our commitments regarding recruitment, training, retention, consultation and disability awareness. We recruit the most suitable individuals for each vacancy regardless of sex, sexuality, race, religion, ethnicity, disability, gender, marital status, social or economic background or caring responsibilities.