External Services Consultant

Encore Capital Group; Worthing; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading company in financial services is seeking an External Services Consultant in Worthing. This role involves building client relationships, managing supplier interactions, and processing data within service level agreements. Candidates should have significant customer service experience and strong analytical skills, with a competitive salary and benefits on offer.

Benefits

Competitive salary

Fantastic bonus scheme

Discounts on high-street shops

Private health insurance

Qualifications

• 2+ years in a customer service role.
• Knowledge of litigation is desirable.
• Ability to analyse and report findings.

Responsibilities

• Build and maintain relationships with clients and suppliers.
• Process data feeds and reports.
• Analyse and reconcile data regularly.

Skills

Customer service experience

Analytical skills

Communication skills

Organisational skills

Tools

MS Word

MS Excel

Job description

Are you a driven and motivated individual? Do you enjoy working in a fast-paced environment? Are you a natural at building and maintaining relationships? If, you’ve answered yes, then you could be the right person to join the External Services department on a permanent basis.

What you can expect as a External Services Consultant:

• Salary of £23,809 - £24,394
• Permanent
• Hybrid working

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

As our new External Services Consultant, you play an important role as you would be the interface between Cabot Financial and our external third parties. It’s a great opportunity to have responsibility for several specific suppliers and to handle all processes, actions and queries relating to these suppliers. In addition, you will support the team and other internal departments when needed.

Key responsibilities include:

• Build and maintain day to day relationships with clients, external third parties and internal departments.
• Process incoming data feeds, reports and requests for additional information within SLA.
• Analyse and reconcile data on a regular basis.
• General ad hoc tasks i.e., actioning e-mails, answering calls, and responding to post.
• Additional tasks as allocated by manager.

• Regular contact with vendors and agents as well as internal departments.

Things we need from you:

• Must have 2 or more years’ experience working in a customer service focused role.
• Knowledge of the litigation process is desirable.
• Excellent ability to analyse and report findings on large volumes of information.
• Excellent communication skills – able to interact confidently with clients and colleagues.
• Good understanding of MS applications including Word and Excel.
• Highly organised and great attention to detail.
• Ability to prioritise tasks and keep to strict deadlines without difficulty.
• Can take ownership of tasks, use initiative, and demonstrate good judgement.

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.

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