External Custody Analyst

SEI Investments Company; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an External Custody Analyst to join their dynamic team. In this pivotal role, you will ensure the accurate administration and processing of trades, monitor trade flows, and resolve client queries effectively. This position offers the opportunity to work in a hybrid environment, balancing professional growth with personal well-being. You will be instrumental in enhancing client relationships and ensuring high standards of service, all while contributing to a culture that values courage, integrity, and collaboration. Join a forward-thinking company that prioritizes your success and offers a comprehensive benefits package to support your work-life balance.

Benefits

Comprehensive care for physical and mental well-being

Strong pension plan

Tuition reimbursement

Hybrid working environment

Work-life balance

Private medical care

Access to GPs online

Enhanced family leave

Volunteer days

Free fruit

Qualifications

• Experience in multi-currency asset dealing of Funds, ETFs, Equities, and FX.
• Knowledge of SWIFT/FIX messaging preferred.

Responsibilities

• Process and approve daily trade activity in a multi-currency environment.
• Ensure accurate client administration and timely execution of trades.

Skills

Multi-currency asset dealing

Client Order Monitoring

Trade Execution

Attention to detail

Effective communication skills

Education

Degree educated or equivalent

Working towards IOC/IMC or similar

Tools

Microsoft Office

SWIFT/FIX format messaging

Job description

SEI is seeking to hire an External Custody Analyst. You will play a key part in the team ensuring accurate administration and processing. You will enter trades, monitor trade flows and ensure timely execution of client trades as well as provide fast and complete resolution to any trade related or account set up issues.

What you will do:

Responsibilities to include, but are not limited to:

• Process and or approve daily trade activity in a multi-currency environment (Funds, ETF’s, Equities, FX’s etc)
• Client Order Monitoring
• Trade Placement
• Trade Execution
• Hedge Fund Experience – account opening and processing
• Ensure trading deadlines are met to aid timely processing
• Manage own workflow queues to complete all items by internal and external cut off times.
• Process ongoing account maintenance using internal proprietary systems to process monetary and nonmonetary transactions on client accounts to deadline and SLA’s.
• Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues to team lead.
• To ensure a high standard of service is provided at all times in order to maximise the client experience.
• To play a key role in the resolution of complex client queries.
• To manage through to effective resolution all client technical support requests.
• To specialise in SEI Wealth Platform functions so as to be able to provide timely updates & resolution to client queries.
• Become the client facing subject matter expert for given operational processes, technical solutions and new service offerings.
• To participate in PSI/Agile releases with respect to client targeted/impacting developments.

Risk and Controls:

• QA daily workload to identify errors, provide feedback, help identify trends and contributing factors and recommend solutions
• Escalate any issues to Senior/Supervisor immediately
• Ensure procedures are up to date, complete and accurate
• Develop basic understanding of UK Operations and in-depth understanding of the department’s with upstream/downstream impacts in relation to Trade Executions.

Internal / external clients:

• Liaise with operating and business units as required to resolve processing problems as they arise
• Cultivate and maintain close external clients’ relationships
• Build and maintain relationships with agents, brokers and custodians to ensure SLA/KPI are being consistently met

What we need from you:

• Experience in multi-currency asset dealing of Funds, ETF’s, Equities and FX.
• Knowledge of SWIFT/FIX format messaging preferred
• Relevant industry experience
• Ideally degree educated (or equivalent) with or be working towards IOC/IMC or similar.
• Some experience within financial services, private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing.
• Knowledge and experience with Microsoft Office products including Word, Excel, Outlook and Access
• Strong understanding of transactional processes within wealth management coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them.

What we would like from you:

• Process-oriented with strong attention to detail.
• Ability to handle multiple tasks and projects with tight delivery schedules.
• Effective written and verbal communication skills.
• Responsiveness, accountability and adaptability
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

SEI’s competitive advantage:

To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more…

After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit.

SEI Investments (Europe) Ltd (‘SIEL’) is authorised and regulated by the Financial Conduct Authority (FRN 191713).