External Automotive Claims Engineer - Field Based

Direct Line Group Careers; Wembley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent insurance company is seeking a field-based Automotive Claims Engineer to deliver inspections and technical support. Applicants should have experience in the automotive industry, hold a minimum NVQ3 in Automotive Repair, and possess strong knowledge of claims processes and repair techniques. The role offers a flexible working model, competitive benefits, and a focus on customer satisfaction.

Benefits

Company car

9% employer pension

22 holiday days plus public holidays

50% off motor and home insurance

Free Green Flag breakdown cover

Electric Vehicle car scheme

Buy-as-you-earn share scheme

Employee discounts and cashback

Qualifications

• Previously worked as a Motor Insurance Engineer or Vehicle Damage Assessor.
• Strong understanding of automotive repair techniques and claims processes.
• Familiarity with Thatcham Escribe and Audatex software.

Responsibilities

• Provide inspection service and technical support to claims functions.
• Ensure customer experience is prioritized in all tasks.
• Manage risks and financial performance in accordance with company standards.

Skills

Automotive industry experience

Understanding of vehicle repair techniques

Knowledge of motor insurance claims processes

Thatcham Escribe software knowledge

Audatex software knowledge

Education

NVQ3 in Automotive Repair or similar

Tools

ATA VDA qualifications

Job description

Overview

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. We currently have an exciting opportunity to join our team of field based engineers with vacancies in our External Automotive Claims Team, on full-time and permanent basis.

PLEASE NOTE: You must live within commutable distance from North London in order to be considered for this opportunity.

What you will be doing

You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.

• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.

• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

• Support the delivery and management of the AD spend

• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.

• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.

• Develop self to maximise your full potential in the role

What we are looking for

• Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar

• ATA VDA qualifications are desirable

• Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes

Hours

35 hours (Monday – Friday, 9am-5pm)

Location

North London

What we’ll give you

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

• Company car

• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)

• 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!

• 50% off motor and home insurance

• Free Green Flag breakdown cover

• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Buy-as-you-earn share scheme

• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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