External Affairs & Policy Manager - Scotland and Northern England

BT Group; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunications company seeks an External Affairs & Policy Manager for Scotland and Northern England. The role involves stakeholder engagement, policy management, and collaboration with local authorities. Ideal candidates will possess skills in public affairs, relationship building, and have a strong understanding of the political landscape.

Benefits

25 days annual leave (plus bank holidays)

10% on target performance bonus

Life Assurance

Pension scheme

Option for Healthcare Cash Plan

50% off EE mobile plans

Discounts on BT broadband packages

World class training and development opportunities

Volunteering days

Qualifications

• Experience within Government functions in customer or direct nature.
• Understanding of telecoms and/or infrastructure sectors is beneficial.
• Ability to translate technical information into clear communications.

Responsibilities

• Daily stakeholder engagement with MPs, MSPs, and businesses.
• Policy management addressing technical issues affecting Openreach.
• Budget responsibility and oversight.

Skills

Public Affairs & Policy Experience

Relationship Building

Stakeholder Engagement & Campaigning

Political Insight

Communication Skills

Networking

Job description

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External Affairs & Policy Manager - Scotland and Northern England, Glasgow

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Client:

BT Group

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

1792750a2225

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

What you’ll be doing

You'll be working in a team of 4 in External Affairs and Policy who all cover different regions. This is part of a wider team of 10 across the business.

Working across the the North England and Scotland, you'll operate in a combined capacity across policy and external affairs and have a real influence in how telecoms communications in Scotland work.

Some of your responsibilities will include:

• Daily stakeholder engagement with MPs, MSPs, Mayors, businesses, and interest groups.
• Content creation to support multi-channel relationship building alongside media relations.
• Policy management, addressing technical issues affecting Openreach.
• Horizon scanning and advising senior leaders on Scottish and regional developments.
• Parliamentary casework support, ensuring timely, accurate responses.
• Budget responsibility and oversight.
• Event delivery in Scotland to showcase Openreach’s impact.
• Collaboration with Regional Build and Contract teams to promote Openreach’s work with local authorities and devolved governments.

Skills and Experiences

You will have experience of working within Government functions in either a client / customer or direct nature. We are looking for applicants from a similar sized business to Open Reach / BT, ie large corporates to understand the complexity of the company and role it plays. Experience in the following would be required also:

• Public Affairs & Policy Experience - Previous experience in public affairs, policy, and/or campaigning is desirable.
• Relationship Building - Proven ability to build strong and effective relationships, ideally through roles in agencies, in-house teams, parliament, local authorities, or government departments.
• Agency Management - Experience managing relationships with external agencies.
• Stakeholder Engagement & Campaigning - Demonstrated success in using stakeholder engagement and campaigns to influence policy and support business objectives.
• Sector Knowledge - Understanding of the telecoms and/or infrastructure sectors is beneficial but not essential.
• Digital Campaigning - Familiarity with effective digital campaign strategies is advantageous.
• Political Insight - Excellent understanding of the political landscape and processes, particularly in Scotland.
• Communication Skills - Strong interpersonal and written communication skills.
• Ability to brief and accompany senior leaders to meetings or represent the organization at public events.
• Simplifying Complex Information - Ability to translate technical or detailed information into clear, accessible communications.
• Digital Communication Strategy - Experience driving digital communication efforts, including social media and blog content.
• Networking - Strong networking skills with the ability to leverage connections for organizational benefit.
• Regional Passion - Genuine enthusiasm and commitment to the region represented.
• Travel & Mobility - Willingness to travel extensively as required by the role, Possession of a full, clean UK driving license.
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

What you’ll be doing

You'll be working in a team of 4 in External Affairs and Policy who all cover different regions. This is part of a wider team of 10 across the business.

Working across the the North England and Scotland, you'll operate in a combined capacity across policy and external affairs and have a real influence in how telecoms communications in Scotland work.

Some of your responsibilities will include:

Daily stakeholder engagement with MPs, MSPs, Mayors, businesses, and interest groups.

Content creation to support multi-channel relationship building alongside media relations.

Policy management, addressing technical issues affecting Openreach.

Horizon scanning and advising senior leaders on Scottish and regional developments.

Parliamentary casework support, ensuring timely, accurate responses.

Budget responsibility and oversight.

Event delivery in Scotland to showcase Openreach’s impact.

Collaboration with Regional Build and Contract teams to promote Openreach’s work with local authorities and devolved governments.

Skills and Experiences

You will have experience of working within Government functions in either a client / customer or direct nature. We are looking for applicants from a similar sized business to Open Reach / BT, ie large corporates to understand the complexity of the company and role it plays. Experience in the following would be required also:

Public Affairs & Policy Experience - Previous experience in public affairs, policy, and/or campaigning is desirable.

Relationship Building - Proven ability to build strong and effective relationships, ideally through roles in agencies, in-house teams, parliament, local authorities, or government departments.

Agency Management - Experience managing relationships with external agencies.

Stakeholder Engagement & Campaigning - Demonstrated success in using stakeholder engagement and campaigns to influence policy and support business objectives.

Sector Knowledge - Understanding of the telecoms and/or infrastructure sectors is beneficial but not essential.

Digital Campaigning - Familiarity with effective digital campaign strategies is advantageous.

Political Insight - Excellent understanding of the political landscape and processes, particularly in Scotland.

Communication Skills - Strong interpersonal and written communication skills.

Ability to brief and accompany senior leaders to meetings or represent the organization at public events.

Simplifying Complex Information - Ability to translate technical or detailed information into clear, accessible communications.

Digital Communication Strategy - Experience driving digital communication efforts, including social media and blog content.

Networking - Strong networking skills with the ability to leverage connections for organizational benefit.

Regional Passion - Genuine enthusiasm and commitment to the region represented.

Travel & Mobility - Willingness to travel extensively as required by the role, Possession of a full, clean UK driving license.

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target performance bonus

Life Assurance

Pension scheme if you pay in 5% BT will pay in an additional 10%

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

50% discount for friends and family on EE SIM only plans

World class training and development opportunities

Volunteering days so you can give back to your local community

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.