External Account Manager

Tarmac Trading Limited; Tonbridge and Malling; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an External Account Manager, where you will play a pivotal role in managing key customer accounts within the South East. This dynamic position involves building strong relationships, maximizing profitability, and providing strategic insights to enhance customer experience. You will work closely with various teams to ensure seamless operations and drive business success. With a commitment to sustainability and innovation, this established industry player offers an inclusive environment and numerous career development opportunities. If you are driven, determined, and ready to make a difference, this is the perfect opportunity for you.

Benefits

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Access to Tarmac Reward website

Training and development opportunities

Qualifications

• Experience in managing and developing customer accounts is essential.
• Strong commercial acumen and understanding of the industry.

Responsibilities

• Manage a portfolio of external accounts to meet sales and profitability targets.
• Provide market intel to support strategic decisions.

Skills

Customer Account Management

Commercial Understanding

Cross-Functional Collaboration

Market Knowledge

Problem Solving

Drive & Determination

Job description

Are you a passionate and dynamic External Account Manager looking for your next permanent role?

We are currently looking for an experienced External Account Manager to join our amazing Asphalt team covering areas within the South East to include Surrey, Berkshire, West London, Hertfordshire & the surrounding areas.

You will be dynamic in establishing dedicated relationships with our external customers to maintain price, volume and profit for the business's key accounts; whilst possessing the ability to enhance product volumes and profitability through increasing the infiltration of VAPs across the customer portfolio. Knowledge of Asphalt would prove highly beneficial in your application.

Main Responsibilities

In the role of External Account Manager, you will be the first and main link between Tarmac and our pivotal customer accounts, providing clear and principled direction which will enhance the customer experience and strengthen relationships.

Responsibilities of the External Account Manager role (not exhaustive):

• Strategically managing a portfolio of external accounts to deliver against targeted sales volumes, price and profitability targets
• Identifying opportunities to maximise our cash position through efficient and effective trading
• Providing the business and the associated departments with external market intel around product demand and mix interest to support the continual evolution of our strategy approach
• Being at the forefront of any significant Asphalt projects on the horizon and devising an advance plan of action to maximise Tarmac potential at securing a programme of works
• Working closely and actively with the Customer Service and Shipping teams, understanding and appreciating the value each role contributes to the success of the business
• Forward prepare your colleagues and teams of the requirements and expectations of key accounts implementing specific and achievable service level agreements
• Regularly reviewing each account; looking for ways to improve and adapt our offering to benefit both Tarmac and our customers
• Providing the Area Commercial Manager with monthly key metrics and performance rating reports, identifying underperformance or issues with solutions to drive business improvement

In the role you will be in liaison with stakeholders across the business, ranging from the Commercial Director, Commercial Managers, Site Teams, Customer Services, Accounts, Technical and HR.

A car is available with this role, therefore you must hold a FULL UK manual car driving licence with no more than 6 penalty points and has the flexibility of Hybrid working.

The Ideal Candidate

The Ideal Candidate for our role of External Account Manager will ideally have the following:

Experience:

• Demonstration of managing and developing customer accounts
• Commercial understanding of our business within sector
• Working cross-functionally to deliver customer requirements
• Be able to utilise commercial tools and forecasts in your normal working day

Skills / Knowledge:

• An excellent understanding of regional market
• Understanding of the competitive landscape
• High level of drive & determination to succeed
• Ability to identify customer needs and build solutions, along with comprehensive product knowledge

There is flexibility for base office location due to the nature of the role, however due to the travel requirements you will need to be in commutable distance of Surrey, Berkshire, West London, Hertfordshire and the surrounding areas.

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Why us

Along with the role of External Account Manager, we additionally offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

Salary Competitive Salary + Benefits Package + Company Car