Exterior Maintenance Supervisor

Rentokil Initial Careers; Livingston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading plant services company seeks an Exterior Maintenance Supervisor to oversee technicians across branches in Chester, Selby, and Livingston. This full-time position requires proven leadership skills, customer service excellence, and a minimum of one year in a technician role. The supervisor will support service delivery, optimize technician productivity, and manage operations effectively, with benefits discussed at application stage.

Qualifications

• Full UK driving license held for more than two years, with no more than six penalty points.
• Demonstrated leadership in a working environment.
• Experience in a Technician role for at least 1 year.

Responsibilities

• Supervise maintenance technicians in the branches.
• Support customer engagement and service excellence.
• Optimize productivity of the Technician team.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Ability to work under pressure

Job description

Urban Planters has been bringing homes and workplaces to life with plants since 1965. We deliver our products and services using our national network of branches, spanning the length and breadth of the UK.

Quality, safety, sustainability, and professionalism underpin all that we do. To this end, we are ISO 9001, 14001, and 45001 certified.

We now have a carbon-negative business whose teams install planting in, on, and around the buildings of the companies we partner with.

Job Description

Position: Exterior Maintenance Supervisor

Location: Chester, Selby & Livingston

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive Salary Offered

Reporting To: Operations Manager

Are you looking for your next promotional opportunity? We are currently seeking an Exterior Maintenance Supervisor to join our dedicated team and manage the Chester, Selby & Livingston exterior branches.

The Role

This field-based team leadership role focuses on supporting the local Technicians in their day-to-day role and assisting your line manager in the delivery of service excellence to our customers.

Key responsibilities include:

• Acting as the direct supervisor and line manager for maintenance technicians in the branches
• Providing frontline support in customer engagement to help drive the business forward
• Assisting the Area Operations Manager in optimizing the productivity of the Technician team
• Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites
• Supporting the TPA (Technical Performance Assessment) process and assisting the Area Operations Manager in creating development plans for Technicians
• Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment
• Offering daily technical support and assisting with training Technicians on the frontline
• Spending at least four days a week in the field
• Leading the team in developing and implementing 'Best Practices' for service delivery
• Supporting branch administrators to plan and organize routes for the branch technicians
• Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers
• Support with surveys when required to establish accurate requirements
• On occasions, you may need to cover maintenance contractual work when required

Requirements

• Full UK driving license held for more than two years, with no more than six penalty points
• Have demonstrated leadership skills in a working environment
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
• Must have worked in a Technician role for a minimum of 1 year
• Self-motivated and an excellent problem solver
• Demonstrate excellent customer service and communication skills
• Resilient with a positive attitude
• Ability to work unsupervised and work well under pressure
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Flexibility with working patterns to support business needs
• Pride in the job you do

Benefits

All salary and benefits will be discussed at the application stage with the Hiring Manager.