Extended Access Receptionist

Sloan Medical Centre; Sheffield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local medical center in Sheffield is seeking a part-time receptionist to join their dynamic team. This role offers a flexible working schedule every Wednesday evening and various weekends throughout the year. Candidates should have excellent communication and interpersonal skills, as well as experience in an NHS environment. The position involves various administrative duties to ensure smooth operation and patient assistance. This is a fixed-term contract beginning in January 2026.

Qualifications

• Knowledge of NHS organizational structures.
• Experience in face-to-face public interactions.
• Ability to work independently with minimal supervision.

Responsibilities

• Offer general assistance to the practice team.
• Direct patients to appropriate services.
• Maintain and monitor the practice appointments system.

Skills

Excellent communication skills

Ability to multi-task

Interpersonal skills

IT literacy

Professionalism

Education

O level, GCSE grade C or equivalent

Job description

We are looking torecruit a receptionist to work in our extended access hub every Wednesdaybetween 6.30pm 9.30pm and 11 weekends each year (a weekend is Friday 6.30pm-8.30pmand Saturday 9am 5pm). All rotas are planned well in advance.

Weekends are, on averagemonthly.

This position is a 15 monthfixed term contract starting in January 2026 until 31 March 2027.

The extended access hubis an extension of our day in General Practice in which doctors, nurses andother health professionals consult with patients after the main surgery isclosed.

This is an excitingopportunity for a student who wants to work a few hours a week and a fewweekends a year or someone whos already employed who wants to earn some extramoney.

Main duties of the job

Offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone.

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Undertake a variety of administrative duties toassist in the smooth running of the practice.

Facilitate effective communication between patients,members of the primary health care team, secondary care and other associatedhealthcare agencies

About us

You will be joining ourfriendly, progressive team based in a dynamic Medical Centre in Sheffield. Wehave a strong focus on high quality patient care and working as a team.

Our premises are modern,and purpose built. Our team consists of 4 Partners, 7 Salaried GP's and a wellestablished Nursing team including Advanced Clinical Practitioners, PracticeNurses, First Contact Practitioner and Healthcare Assistants.

Job responsibilities

The duties and responsibilities to be undertaken bymembers of the practice administration team may include any or all of the itemsin the following list. Duties may be varied from time to time under thedirection of the Practice / Assistant Practice Manager, dependent on currentand evolving practice workload and staffing levels:

Maintaining and monitoring the practiceappointments system

Arranging for transport of samples for the labs

Taking messages and passing on information

Receiving appointment bookings from otherpractices and the OOH service

Filing and retrieving paperwork / notes

Scanning and matching patient documentation

Computer data entry/data allocation andcollation; processing and recording information in accordance withpractice procedures

Initiatingcontact with and responding to requests from patients, other team member andassociated healthcare agencies and providers

Clearingand re-stocking consulting rooms of Satellite equipment and stock as required

Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, photocopying, faxing and scanning

Dealingwith clinical and shredding waste and operatives

Provisionof refreshments for staff and visitors as required

Keepingthe reception area tidy and free from obstructions and clutter

Arrangingtransport for patients where appropriate

Confidentiality:

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their careers,practice staff and other healthcare workers. They may also have access toinformation relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential

Informationrelating to patients, careers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data. The post holder must adhere to alllegislation relating to confidentiality, data protection and access to records.

Health & Safety:

The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe practice Health & Safety Policy, to include:

Usingpersonal security systems within the workplace according to practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks. To be responsible forhealth and safety according to the Health & Safety Work Act (1974).

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way thatrecognises the importance of peoples rights, interpreting them in a way thatis consistent with practice procedures and policies, and current legislation

Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues

Behaving in a mannerwhich is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights.

Person Specification

Experience

• Knowledge of current NHS organisational structures
• Knowledge of NHS confidentiality Protocols
• Knowledge of Health and Safety Requirements
• Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
• Experience of working independently with minimal supervision

Other Related Abilities

• Excellent communication, both written and verbal, and interpersonal skills
• Ability to multi-task
• Be personable and professional in approach
• Ability to use IT systems
• Ability to work within a small team
• Self motivated and proactive
• Be flexible and responsive to the changing needs and priorities of the team/practice
• An awareness of and commitment to Equal Opportunities.
• Must be double vaccinated against coronavirus
• Ability to use a computerised clinical system.
• Able to demonstrate initiative (assessed at interview)
• Willingness/ability to cover for colleagues absence at short notice

Qualifications

• Educated to O level, GCSE grade C or above, or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.