Expression of Interest: Operational Performance Support Officer

Surrey County Council; South Yorkshire, Reigate, Reigate and Banstead; On-site; GBP 40,000 - 50,000; Full time

Job summary

Surrey Fire and Rescue Service seeks an Operational Performance Support Officer to enhance operational effectiveness through coaching and mentoring. This temporary role involves supporting crews, capturing learning outcomes, and implementing service-wide improvements. Applicants must be competent firefighters or crew commanders.

Qualifications

• Must hold a current operational role as a Competent Firefighter, Crew Commander, or Watch Commander.
• Strong communication, leadership and mentoring skills required.

Responsibilities

• Support and coach operational crews at incidents.
• Capture learning outcomes and recommend service improvements.
• Develop innovative ways of working across SFRS.

Skills

Communication

Leadership

Mentoring

Job description

Expression of Interest: Operational Performance Support Officer

Details

• Reference: SCC/TP/377198/2901
• Positions: 2
• Category: Fire and Rescue
• Contract type: Secondment
• Working hours: 42 hours p/wk
• Posted on: 31 March 2025
• Closing date: 31 July 2025
• Directorate: Chief Executive Office
• Location: Woodhatch Place, 11 Cockshot Hill, Reigate

Description

Expression of Interest (Internal Applicants Only): Watch Commander B – Operational Performance Support

Location: Woodhatch (with travel across Surrey)
Status: Temporary – 6 or 12 months
Pay: Watch Commander B + 10% (or Development WC + 10%)
Who Can Apply: Competent Firefighters, Crew Commanders (Development or Competent), Watch Commanders (Development or Competent)

About the Role

Surrey Fire and Rescue Service is offering a unique opportunity to join the Operational Performance Support function. This temporary position is focused on improving operational effectiveness through coaching, mentoring, learning capture, and service-wide improvement.

This is not a promotional process. Firefighters and Crew Commanders appointed to the role will receive the Development Watch Commander salary plus 10%, but will not receive a development folder unless they undertake and pass a formal promotional onboarding process.

Key Responsibilities

Support and coach operational crews at incidents

Initiate and undertake small station debriefs and support post-event reviews

Capture learning outcomes, produce debrief reports and recommend service improvements

Develop and implement innovative ways of working across SFRS and the Southeast region

Contribute to operational learning using internal and external data sources

Ride operationally at least one day per month to maintain competence

Work flexibly to meet the needs of the role

Must hold a current operational role as a Competent Firefighter, Crew Commander (Development or Competent), or Watch Commander (Development or Competent)

Ability to travel throughout the county

Strong communication, leadership and mentoring skills

Willingness to support change and continuous improvement initiatives

Flexible and proactive approach to workload and hours

Register your interest via TribePad by: 11 April 2025

Equality and Accessibility

Surrey Fire and Rescue Service is a Disability Confident Employer. If you have a disability and require reasonable adjustments at any stage of the process, please provide this information on your application form to allow appropriate measures to be arranged.

Interested?

For more information or to discuss the role, please contact:
Station Commander Mike Phillips
Email: [e-mail]
Phone: [phone]