Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Future Publishing; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

Join a dynamic and award-winning price comparison website as a Customer Service Advisor! In this hybrid role, you'll engage with customers, guiding them through their online comparisons and ensuring they have all the information they need to make savvy insurance choices. This innovative firm values your contributions, offering a supportive environment and a range of perks, including uncapped leave and profit-sharing bonuses. If you're passionate about customer service and want to be part of a team that celebrates diversity and creativity, this opportunity is perfect for you. Don't miss out on the chance to thrive in a role that truly values your input!

Benefits

Uncapped Leave

Profit-Sharing Bonus

Referral Rewards

Wellbeing Support

Share Incentive Plan

Qualifications

• Experience in customer service within a contact centre or face-to-face.
• Ability to communicate effectively via phone and digital channels.

Responsibilities

• Serve as the primary point of contact for customers.
• Support customers during online comparisons and clarify product information.

Skills

Customer Service

Communication Skills

Attention to Detail

IT Skills

Tools

Word

Excel

Google Suite

Job description

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you’ll be doing…

Fancy a new customer service advisor job, working for an award winning price comparison website?

As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

• You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
• Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
• Proven general IT skills such as Word, Excel, Google Suite.
• Excellent attention to detail.

What's in it for you…

The salary for this position is up to £25,000 per annum.

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

… Plus more great perks based on your location.

Internal job family level P7

Who are we?

We’re Go.Compare, part of Future PLC.

You’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!