Expression of Interest - Customer Service and Complaints Assistant (Go.Compare)

TN United Kingdom; Cardiff; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Service and Complaints Assistant to enhance customer experiences. This hybrid role involves supporting customers during online comparisons and ensuring they receive the best product information. With a commitment to diversity and innovation, the company offers a dynamic work environment where your contributions can significantly impact customer satisfaction. Enjoy a competitive salary, uncapped leave, and various perks that promote well-being and professional growth. If you have a passion for customer service and effective communication, this opportunity is perfect for you.

Benefits

Uncapped Leave

Profit Sharing Bonuses

Referral Rewards

Wellbeing Support

Share Purchase Plans

Qualifications

• Experience in customer service within a contact centre or face-to-face environment.
• Proficiency in IT tools and excellent attention to detail.

Responsibilities

• Support customers during online comparisons and provide clarity on product information.
• Act as the primary point of contact between the business and customers.

Skills

Customer Service Experience

Effective Communication

Attention to Detail

IT Proficiency (Word, Excel, Google Suite)

Tools

Word

Excel

Google Suite

Job description

Expression of Interest - Customer Service and Complaints Assistant - Go.Compare, Cardiff

Client: Future Publishing

Location: Cardiff, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d6fcc6ef57a4

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Go.Compare is an award-winning insurer that has made insurance easier, provided great products, and delivered outstanding customer service over the past year.

What you’ll be doing:

• Supporting customers during their online comparisons, providing clarity on product information, and helping them take advantage of special offers.
• Being the primary point of contact between the business and customers.

Experience that will give you an edge:

• Experience in customer service within a contact centre or face-to-face environment.
• Effective communication via telephone, email, live chat, and social media.
• Proficiency in IT tools such as Word, Excel, and Google Suite.
• Excellent attention to detail.

What’s in it for you:

• Salary up to £25,000 per annum.
• Hybrid role based in Cardiff, working three days in the office and two from home.
• Uncapped leave, profit sharing bonuses, referral rewards, wellbeing support, share purchase plans, and other perks.

Internal job family level P7.

Who are we?

We’re Go.Compare, part of Future PLC, passionate about helping customers find the best insurance deals. As part of Future’s 250+ brands, we value diversity, flexibility, and innovation.

Our commitment to diversity:

We embrace diversity and inclusion, believing it fuels creativity and innovation. We are committed to fair and inclusive hiring practices and creating a workplace where everyone feels valued and respected.

Additional info:

Please inform us if you require reasonable adjustments during the application process. Learn more about Our Future, Our Responsibility on our website.