Export Customer Services

Coopers Fire; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company specializing in export sales is seeking a Customer Service staff member to support teams with logistics and documentation for timely deliveries. Successful candidates will need a strong sales support background, excellent communication skills, and attention to detail.

Benefits

Competitive salary – available upon request

Ample free onsite parking

Early finish and dress-down Fridays

Above statutory Holiday allowance plus ability to buy additional holiday

Company social events

Employee Assistance Programme

Eyecare vouchers

Cycle to work scheme

Friendly and supportive environment

Access to a Discounted Shopping Platform

Qualifications

• Previous and proven experience in sales support or customer service.
• Ability to learn and respond to technical information enquiries.

Responsibilities

• Deliver excellent customer service and handle sales-related enquiries.
• Deal with administration of letters of credit and export payment methods.
• Liaise with Operations for project expediting.

Skills

Customer focus

Good communication

Results driven

Negotiation

Attention to detail

Team player

Education

Business related qualification

Technical qualification

Tools

Shipping and logistics experience

Export documentation experience

Job description

We are looking for a Customer Service staff member to support the Export sales team and Export Projects Team with their daily activities and enquiries. To arrange the shipping logistics and associated documentation to enable on-time delivery of export orders.

Duties and Responsibilities

• Deliver excellent customer service.

• Receive incoming sales related enquiries.

• Deal with administration of letters of credit and other export payment methods

• Liaise with Operations over the expediting of projects

• Carry out any sales and marketing administration duties when and where required by the company.

• Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.

• Carry out additional work responsibilities when considered necessary by the management.

Skills, Experience and Qualifications

Essential:

• Previous and proven sales support/customer service experience

• Ability to learn and respond to technical information enquiries

Desirable:

• Previous and proven customer services experience.

• Formal sales training.

• Business related or technical qualification.

• Worked in a manufacturing environment.

• Worked in a construction industry related business.

• Worked in a project orientated or heavily bespoke product environment.

• Fire and/or Safety Background.

• Shipping and logistics experience

• Export shipping documentation experience

Attributes:

1. Results driven.

2. Good negotiator.

3. Good communicator.

4. Customer focus approach.

5. High energy.

6. Able to take pressure.

7. Understanding and empathy with the construction industry.

8. Tenacious.

9. Team player.

10. Technically minded.

11. Passion and pride in the work carried out and areas of responsibility.

12. Practical

13. Attention to detail

Benefits:

• Competitive salary – available upon request

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Friendly and supportive environment

• Access to a Discounted Shopping Platform