Export Customer Service Support

Export Customer Service Support

Monday – Friday
9am-5pm
Salary: £30K per annum

Pertemps is recruiting for an export customer service support role for a global manufacturer established in 1972. Your main responsibility will be handling and recording orders and international shipments.

Responsibilities:

• Order processing, sending PO confirmations, communication, and proposing alternative items.
• Organizing and following up on international shipments.
• Managing delivery lead times and supporting data entry in customer files.
• Proactively managing international business-related queries worldwide.
• Interacting with warehouse teams to communicate order requirements effectively.
• Coordinating with customers and logistics for cost-effective and timely dispatch of shipments.
• Ensuring orders comply with distributor agreements.
• Issuing shipping documentation.
• Issuing customer credits.
• Maintaining ERP system data.
• Following up on quality complaints.
• Archiving customer service documentation for audits.
• Supporting the sales team with various requests.

Skills and Qualifications:

• Meticulous and detail-oriented.
• Good understanding of IT systems with excellent user skills.
• Empathetic, patient, and clear communicator.
• Responsible and accountable.
• Customer service experience in the MD industry.
• Proficient in English.
• Knowledge of international trade.
• High level of international customer service skills.

If you are a motivated, empathetic individual and this role interests you, apply now!