Export Customer Service Manager

Knauf Insulation UK; St Helens; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading manufacturing company as an Export Customer Service Manager, where you'll manage export operations while fostering a customer-centric culture. Develop strong relationships with stakeholders, ensure compliance, and lead your team in a dynamic work environment that values inclusion and growth.

Benefits

Enhanced Holiday Pay

International travel opportunities

Life Assurance – 4 x annual salary

Career Progression Routes

Employee Assistance Programme

Qualifications

• 3–5 years’ experience in Customer Service and/or Export/Logistics.
• Excellent knowledge of export, import, and compliance.
• Strong leadership abilities with a knack for team development.

Responsibilities

• Manage operational performance for export and import operations.
• Prepare and ensure compliance of documentation for exports/imports.
• Lead coaching sessions to drive team performance.

Skills

Leadership

Customer Service

Relationship Building

Team Development

Communication

Job description

Job Title: Export Customer Service Manager

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Supply Chain Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.

Can you say ‘yes’?...

• Are you passionate about export, import and compliance?
• Do you always work with the customer in mind within a fast-paced environment?
• Do you enjoy coaching and thrive on developing your team members?
• Do you enjoy building and developing relationships?
• Do you like to collaborate with the team around you?

As our Export Customer Service Manager you will be responsible for exporting our products globally, whilst maintaining the highest levels of customer service and living our Knauf family values. You will develop strong relationships with your stakeholders and drive a customer-centric approach within our supply chain.

What you’ll be doing…

• Manage operational performance to ensure targeted levels of service and productivity for our export and import operations are delivered with a customer-centric approach, aligned to our vision and strategy.
• Gain and maintain an understanding of all export and import processes in line with SOPs, ensuring all export and import documentation is prepared and is compliant with legal requirements and company policies.
• Prioritise regular 1-2-1 catch-ups to support wellbeing, empowerment and development of individual team members, along with coaching sessions to drive performance and talent.
• Be the first escalation point for all operational issues or enquiries from key stakeholder groups, leading and supporting on engagement with partner functions to proactively discuss challenges and opportunities for improvement through collaboration.
• Lead and/or support on specific strategic Export Customer Service projects in line with the regional strategy management process
• Role-model our Corporate Values by consistently demonstrating and encouraging behaviours aligned with the Values in all interactions.

A full role profile is available upon request from HR/Talent Acquisition.

What we’d love for you to have:

We are interested in you as a person, your attitude, behaviours and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following – this would be an added advantage:

• Minimum 3–5 years’ experience in a combined Customer Service and/or Export/Logistics manager role.
• Excellent export, import and compliance knowledge.
• Strong track record of effective leadership with an ability to inspire, develop and empower teams
• Excellent relationship-building and communication skills.
• Experience of working collaboratively across business functions.
• Understanding of Supply Chain principles and operations.

We'll provide:

• Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
• International travel opportunities
• 16 weeks Company Sick Pay after 3 months of service
• Group Income Protection
• Enhanced Maternity, Paternity and Adoption packages
• Life Assurance – 4 x annual salary
• Defined Contribution Pension Scheme
• Staff Bonus Scheme
• Career Progression Routes
• Employee Assistance Programme through Health Assured
• Westfield Health Cash Plan
• Perkbox
• Access to Costco Membership
• Wickes Employee Purchase Scheme
• On site Gyms
• Wellbeing Initiatives and Mental Health First Aiders
• Car Salary Sacrifice Scheme
• Cycle to work scheme
• On site Car Charging Points

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.