Export Customer Service – £25k

Recruitment Avenue; Greater London; On-site; GBP 25,000; Full time

Job summary

An independent industrial group, ranked among the top 10 in transport and logistics, is seeking an experienced Export Customer Service operator. In this dynamic role, you will manage a high volume of email exchanges and collaborate closely with export operations to meet customer needs. Your expertise in export processes and exceptional customer service skills will be crucial in addressing client inquiries and ensuring compliance with regulations. This is a fantastic opportunity to join a busy department at a leading firm in the logistics sector, where your contributions will directly impact client satisfaction and operational success.

Qualifications

• Experience in export operations and customer service is essential.
• Strong organizational and communication skills are required.

Responsibilities

• Provide a full range of logistics services for importers and exporters.
• Ensure customs and regulatory compliance while organizing transport.
• Deliver high-level customer service and address client issues.

Skills

Export knowledge

Customer service experience

Air export knowledge

Sea freight experience

Telephone manner

Organizational skills

Team player

Communication skills

Job description

Job Title – Export Customer Service

Department/Sector – Aerospace Export Customer Service

Job Location – London Heathrow Airport

Salary – £25k

Hours – 9.00 am to 5.30 pm

Our client is an independent industrial group that ranks among the world’s top 10 in transport and logistics. Their business has been intercontinental air and ocean freight.

They are recruiting an experienced customer service operator who will work in a busy customer service focused department.

You will be handling a high volume of email exchange and working hand in hand with export operations to ensure customer requirements are met.

You must offer a high level of service to clients. In the role you will be answering quote requests and addressing client problems.

Responsibilities:

1. Offer a full range of services
2. Match the complete logistics needs of importers and exporters
3. Organizing transport
4. Customs and regulatory compliance
5. Industrial projects and supply chain service
6. High level customer service skills and quoting
7. Provide high level of customer service

Key Skills/Experience Needed:

1. Export knowledge is essential along with quoting and customer service experience
2. Some air export knowledge is mandatory
3. Sea freight experience is an advantage
4. Excellent telephone manner
5. Exceptional organizational skills
6. Good team player and communicator