Expert Witness Enquiries Coordinator

Frenkel Topping Group; Chesham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Frenkel Topping Group seeks an Expert Witness Enquiries Coordinator to support the Expert Witness Enquiries team in progressing case enquiries from initial contact through to instruction. The role involves reviewing enquiries for expert evidence, identifying key medico-legal issues, and preparing fee estimates while coordinating with associates and clients.

You will work in a small team, capable of independent work under pressure, with strong communication skills, prioritisation abilities, and

Qualifications

• Articulate with excellent written and verbal communication
• Strong negotiation and interpersonal skills
• Clear evidence of critical thinking and problem solving
• Excellent organisational abilities and reliability

Responsibilities

• Progressing case enquiries autonomously from enquiry to instruction.
• Analyze information and data, identify medico-legal issues, and prepare fee estimates.
• Communicate proactively with clients and associates to secure instructions.
• Develop relationships with clients and associates to maximise further instructions.
• Ensure associates have well-managed caseloads within their expertise.
• Adhere to team and company processes and GDPR/data protection principles.
• Handle confidential medico-legal reports and sensitive content.

Skills

Articulate

Communication skills

Negotiation skills

Critical thinking

Problem solving

Organisational skills

Reliability

Assertiveness

Job description

The Expert Witness Enquiries Coordinator (‘EWEC’) role supports the Expert Witness Enquiries (‘EWE’) Team in the day-to-day management of cases from the case enquiry stage through to the case instruction stage. This includes reviewing and interpreting enquiries for expert evidence, identifying salient medico-legal information, identifying potentially suitable associates, managing expert availability / workload planning, securing instructions and preparing financial documents including fee estimates. Comprehensive training will be provided on all elements to this position.

We pride ourselves on the professional service that we deliver. As a member of the EWE team you will be providing clients and experts with a positive and quality experience.

Being part of a small team, whilst also being able to work independently, you will be able to work under pressure, organise your time, and prioritise your workload. You will be articulate and have excellent communication skills, being able to liaise with individuals at varying levels of seniority.

Responsibilities:

• Progressing case enquiries autonomously from the enquiry stage through to instruction.
• Information analysis and data entry, including; reviewing new case enquiries, identifying medico legal issues in cases, identifying the report type, clarifying instructions, identifying the time period to which the case relates, identifying appropriate experts, providing fee estimates and developing case management plans.
• Being proactive in communicating with clients and associates in respect of new enquiries to secure instructions (both by email and over the phone). On occasion this may involve the use of assertive negotiation skills to ensure that we can balance meeting the client’s need for a report to meet a specified deadline, with the associate’s workload remaining manageable.
• Developing effective working relationships with clients and maximising opportunities for further instructions.
• Developing effective working relationships with our associates, which may involve following up responses and negotiating time allocations and preferred travel methods.
• Ensuring that associates have well managed caseloads which meet their desired expectation (where possible) and are within the realms of their level of expertise.
• Adhering-to team / company processes and policy.
• Developing effective working relationships with Associate Trainers and members of the Case Handler, Finance, Operations Support and Reports teams.
• Handling confidential medico-legal reports / evidence, which may sometimes involve sensitive and/or distressing content.
• Other duties as required.

Person Specification

The Expert Witness Enquiries Coordinator will need to:

• be articulate.
• have excellent written and verbal communication and negotiation skills.
• have good critical thinking and problem-solving skills.
• possess strong organisational skills.
• be reliable and trustworthy.
• be able to use own initiative, whilst also working as part of a small team
• be able to work flexibly.
• have demonstrable assertiveness skills.
• be able to work under pressure and prioritise their own workload
• be able to recognise situational complexity and seek support from senior colleagues where appropriate.

The post holder will routinely read case information which contains confidential

information and which may sometimes be highly sensitive. There is a

requirement to remain objective when reading this material and generally deal with it tactfully and in accordance with GDPR and data protection principles.