Experienced Subsidence Claims Technician

AXA UK; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management firm in the UK is looking for an Experienced Subsidence Claims Technician to manage domestic and commercial claims. This role involves acting as the primary contact for clients, ensuring claims progress smoothly with high levels of autonomy. Ideal candidates will have experience in claims management and strong communication skills. This position offers a competitive salary and flexible working options.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare plan

Flexible working

Self Invested Personal Pension Scheme

Qualifications

• Previous experience in a subsidence claims environment is essential.
• Organised, diligent, and able to run tasks through to completion.
• Excellent communication and negotiation skills are required.
• Flexible during high volumes and able to cope with a fast-changing environment.
• Enthusiastic and professional attitude is a must.

Responsibilities

• Manage a portfolio of domestic and commercial claims.
• Be the first point of contact for customers and clients.
• Produce client-specific reports and documentation.

Skills

Experience in managing subsidence claims

Organisational Skills

Communication Skills

Adaptability

Professional Attitude

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Experienced Subsidence Claims Technician

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Experienced Subsidence Claims Technician (known internally as Adjusting Executive) UK wide.

We now have an exciting opportunity for a subsidence Adjuster Executive within our award-winning Subsidence Services Division.

Acting as a focal point for clients and their customers, you will be responsible for managing a portfolio of domestic and commercial claims up to an agreed value. Following training and licensing, you will be empowered to make all decisions on your claims. The key requirement is to accelerate claims through to conclusion, achieved by high levels of autonomy.

You will be the first point of contact for customers and clients, supporting and resolving any queries they may have. You will progress claims towards conclusion with the authority to make all technical decisions on the claim. You will produce client-specific reports and documentation for the customer, ensuring an accurate action plan is maintained throughout the claim and all stakeholders are updated when any revisions are introduced. You will be responsible for the reserve accuracy of the claim and liaise with suppliers to ensure progress and delivery of services provided by our suppliers.

If you're looking for a combined office and remote role where you can manage claims with autonomy and flexibility, this could be perfect for you.

This is perfect for someone with experience in claims management, strong communication skills, and a proactive approach to customer service.

The skills you will have when you apply:

• Experience in managing subsidence claims: Previous experience in a subsidence claims environment is essential.
• Organisational Skills: Organised, diligent, and able to run tasks through to completion.
• Communication Skills: Excellent communication and negotiation skills, with experience handling demanding customers sympathetically but firmly over the phone.
• Adaptability: Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.
• Professional Attitude: Enthusiastic, professional, and positive attitude, with a desire to embrace innovative working practices.

The skills that will be developed once working:

• Comprehensive Training:You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position,it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as yourteam members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape,we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.