Experienced Service Advisor

Barretts; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned automotive dealership in Canterbury is seeking an Experienced Service Advisor. You will provide exemplary customer service, manage service bookings, and be the main point of contact for customers. The role requires prior customer service experience in the motor industry and a full clean UK driving license. The position offers a 45-hour work week and various company benefits, including 32 days annual holiday.

Benefits

32 days annual holiday

Discounted servicing & parts

Annual staff social events

Qualifications

• Previous/customer service experience within the motor industry is essential.
• A Full Clean UK Driving Licence is essential.

Responsibilities

• Providing care and updates to customers whilst their vehicles are in for service & repairs.
• Ensuring customers are fully informed of all available extras and products.
• Being a main point of contact and offering support to customers.

Skills

Customer service experience in motor industry

Strong verbal communication skills

Excellent organization and time management

Upselling experience

Job description

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Experienced Service Advisor – Barretts BMW Canterbury

Barretts BMW have an opportunity for an Experienced Service Advisor to join our Aftersales Department in Canterbury, Kent.

You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.

The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure.

Role of a Service Advisor:

• Providing care and updates to customers whilst their vehicles are in for service & repairs.
• Providing estimates, booking, and scheduling service/repair work.
• Ensure customers are fully informed of all available extras, accessories, and products.
• Be a main point of contact and offer support and guidance to customers when required.
• Be an ambassador for the Brand & its products.
• Utilising digital solutions such as the My BMW/My MINI App and the use of an iPad.

Requirements:

• Previous/current customer service experience within the motor industry.
• Strong verbal communication skills with the ability to work well with others.
• Excellent organisation and time management skills with the ability to work to deadlines.
• Upselling experience as well as being comfortable in a fast-paced environment.
• Able to maintain customer service levels whilst meeting deadlines.
• A Full Clean UK Driving Licence is essential.

You would be required to work a 45-hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1-hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 -13:00.

Company Benefits:

• 32 days annual holiday (includes 8 bank holiday days)
• Welcome pack & company induction.
• Discounted servicing & parts across the Group
• Annual staff social events
• Barretts Summer Ball (held every 2 years)
• State of art working environment
• Paperless environment, including electronic clocking, write ups and resources.

About Barretts:

In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.

Closing date for applications: Thursday 7th August 2025.

However, once we have sufficient applicants, we withhold the right to close job vacancies early.