Experienced Protection Adviser

Foxtons; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading mortgage broker is seeking an experienced Protection Adviser to provide expert advice and support during the home-buying process. This role offers a blend of remote work and office-based duties, ensuring a supportive environment that values integrity and collaboration.

Qualifications

• Experience as a Protection Adviser required.
• Service-oriented with a positive attitude.

Responsibilities

• Achieve personal sales results.
• Build relationships with mortgage advisers.
• Comply with company standards and regulations.

Skills

Accuracy and attention to detail

Ability to multi-task

Good organisational skills

Strong communication skills

Competent computer literacy

Problem solving

Job description

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About The Role

We're currently looking for an experienced Protection Adviser to provide protection advice and various other services related to the home buying process to Alexander Hall’s customers. With an emphasis on customer service, Alexander Hall is well known throughout the mortgage and protection industry, winning 11 industry awards in the last 2 years. We also have a first-class reputation for investing in our people, achieving an employee engagement score 12% above the UK average.

If you're an experienced Protection Adviser seeking more opportunities, higher earning potential, and a better working environment, get in touch with us today to learn more about this role.

TASKS & DUTIES:

• Achieve personal sales results
• Adhere to principles of Treating Customers Fairly
• Comply with company T&C, compliance, and submission standards
• Maintain daily structure
• Build relationships with referring mortgage advisers

MEASUREMENTS:

• Protection case volumes
• KPIs – file audit grades, test results, case vetting
• RBM grade
• Client feedback
• Level of referrals from mortgage advisers
• Qualification for quarterly TCF bonus

LOCATION:

This role involves a combination of remote working from home and working from our Central London office in Holborn.

About You

SKILLS REQUIRED:

• Accuracy and attention to detail
• Ability to multi-task and work within prescribed deadlines
• Good organisational skills
• Ability to work with minimal supervision
• Strong communication and interpersonal skills
• Competent computer literacy
• Alignment with Alexander Hall’s values of hard work, integrity, and collaboration
• A positive attitude
• Service-oriented
• Problem solver
• Advanced phone etiquette

About The Company

Alexander Hall has been providing expert mortgage advice since 1992 and has grown to become one of the UK's leading mortgage brokers, with operations throughout the capital. Our advisers are highly trained to offer flexible and friendly service, providing access to exclusive products from top lenders. We aim to make the mortgage process simple and stress-free through expert knowledge, leading technology, and a wide range of products.

We have a five-star Trustpilot score and are recognized for customer success, receiving multiple awards for our high standards and professionalism.