Experienced Pensions Administrator - Part Time

Isio; City of Edinburgh; On-site; GBP 25,000 - 35,000; Part time

Job summary

An innovative firm is on the lookout for a Part Time Experienced Pensions Administrator to join their growing team. This role is at the heart of their trustee services, offering a unique opportunity to contribute to a friction-free pensions administration journey. You will be responsible for delivering exceptional service to a diverse portfolio of pension scheme clients, ensuring accurate processing of benefits and fostering strong relationships. With a commitment to professional development, this role offers significant growth opportunities within a supportive, people-first environment. If you are motivated, organized, and passionate about delivering excellent service, this is the perfect opportunity for you.

Benefits

Discretionary bonus scheme

Defined contribution pension scheme

Life insurance

Healthcare benefits

Income protection

25 days annual leave (pro-rata)

Corporate Social Responsibility (CSR) allowance

Flexible working

Development programmes

Study support

Qualifications

• Experience in pensions administration and delivering services.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide excellent customer service and process cases accurately.
• Manage time effectively and produce high-quality deliverables.

Skills

Pensions knowledge

Customer service focus

Communication skills

Time management

Teamwork

Office experience (MS Office)

Tools

MS Office

Job description

Part Time Experienced Pensions Administrator

We’re growing and we want you to be part of our journey.

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

What’s the role?

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking caring, motivated and highly organised individuals with pensions experience to join our teams on a part time basis.

We currently have a vacancy in our Manchester team for 18 - 21 hours per week, which can be 3 full days or a mix across the working week.

You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type. You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.

Key responsibilities

• Provide excellent customer service.
• Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
• Answer incoming calls and resolve queries in an empathetic and caring manner.
• Escalate any potential problems and/or complaints for quick resolution.
• Manage your time effectively to ensure all deadlines are met.
• Produce letters, email and reports to an expected high standard.
• Take ownership and responsibility for any tasks assigned to you.
• Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Actively contribute to our continuous service improvement initiative.
• Be positive and professional at all times to build strong relationships with others.

Key skills and experience

• Pensions knowledge - experience of delivering pensions administration services.
• Experience – working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
• Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.
• A great communicator - the ability to communicate with others in a clear and succinct way.
• Enthusiasm and motivation – a desire to deliver excellent customer service whilst taking responsibility to learn new things.
• Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
• A great team worker - the ability to work as part of a team in a busy, fast-paced environment.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a discretionary bonus scheme
• A defined contribution pension scheme
• Life insurance
• Healthcare benefits
• Income protection
• 25 days annual leave (pro-rata), plus bank holidays and two ‘Company’ days – a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
• Corporate Social Responsibility (CSR) allowance
• Flexible working
• A flexible benefits package
• Development programmes including technical and non-technical training support and mentor programmes
• Study support including materials, exam fees and study days

What’s next?

Click on ‘apply’ below and follow the simple application process online.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]