Experienced Pensions Administrator

Isio; Reading; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Study support for professional qualific

Training and development opportunities

Friendly, supportive team

Job summary

Isio is seeking experienced pension administrators to join our Pensions Administration team across Birmingham, Manchester and Reading with a hybrid workstyle. You will deliver great service to Defined Benefit scheme members and clients, handling casework to a high standard.

You will use a range of systems, keep SLAs, respond via phone, email and web, escalate issues where needed, and develop pensions knowledge through ongoing training and regulatory updates.

Qualifications

• Experience as a pension administrator with Defined Benefit schemes.
• Excellent member service focus with the ability to manage expectations.
• Strong communication and organisational skills.

Responsibilities

• Process Defined Benefit scheme activities in line with scheme rules and SLAs.
• Provide excellent service to members via phone, email and web contact.
• Record actions in systems and manage cases through to resolution, with updates.
• Escalate errors, omissions and complaints per procedures and timescales.
• Develop pensions knowledge through updates to regulations and legislation.

Skills

Pension administration

Customer service

Communication

Organisational skills

MS Office

Tools

MS Office

Job description

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

We currently have new vacancies which can be based in our Birmingham, Manchester and Reading city centre offices with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include:

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone, email and web contact.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.
• Answering incoming calls in an empathetic and caring manner.
• Producing letters, email and reports to an expected high standard.
• Taking ownership and responsibility for any tasks assigned to you.
• Developing your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Being positive and professional at all times to build strong relationships with others.

What we’re looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks. simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]