Experienced Medical Receptionist

NHS; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading GP practice in Central Manchester is looking for an experienced receptionist/administrator to join their friendly and dynamic team. This permanent position offers a range of reception and administrative tasks, including patient booking and managing healthcare records, in a supportive environment focused on high-quality medical services.

Qualifications

• Experience of working in a GP practice (Reception/Admin).
• Flexibility to work in shift patterns.
• Excellent communication skills (Written and Oral).

Responsibilities

• Answer telephone and direct patients appropriately.
• Manage reception front desk and appointments.
• Handle emails and prescription requests.

Skills

Time Management

Interpersonal skills

Problem solving skills

Planning and organising

Ability to perform under pressure

Education

GCSEs or equivalent qualifications with Grade B or above in English

Tools

EMIS Web

Docman

Job description

Job summary

We are a friendly and supportive GP practice located in Central Manchester seeking a part time / full time experienced receptionist/administrative. It is an exciting opportunity for an enthusiastic individual to join our dynamic team.

Main duties of the job

The main duties of the position include answering the telephone, working at the reception front desk, managing and booking appointments, EMIS tasks, Docman scanning and attaching, handling emails, taking prescription requests, registering patients, and performing some general administrative duties. You will receive full support.

About us

West Point Medical Centre is a long-established GP surgery and training practice that is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3462-25-0001

Job locations

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF

Job description Job responsibilities

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

• Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
• Receive and direct patients to the correct professional or service
• Act as chaperone
• Contact the interpretation service for patients as required
• Maintain accurate records of patient care in electronic format using the correct codes
• Prepare reception area for incoming colleagues, participate hand over between shifts
• Take telephone messages and general enquiries, direct as necessary to GP
• Process incoming and outgoing correspondence, including managing workflow tasks
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Input data into the patient's healthcare records as necessary
• Support the team in the effective use of searches, audits and recalls
• Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information

General

• Observe health and safety guidelines at all times
• Participate in any training programme implemented by the Practice
• Any other reasonable duties as necessary

Job description Job responsibilities

To undertake a variety of reception and administration duties to assist in the smooth running of the Practice and provide a high level of service to patients, doctors, nurses and other members of the Practice team.

Main Duties

• Make new and follow-up patient appointments in a timely manner using the IT system (EMIS web)
• Receive and direct patients to the correct professional or service
• Act as chaperone
• Contact the interpretation service for patients as required
• Maintain accurate records of patient care in electronic format using the correct codes
• Prepare reception area for incoming colleagues, participate hand over between shifts
• Take telephone messages and general enquiries, direct as necessary to GP
• Process incoming and outgoing correspondence, including managing workflow tasks
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Input data into the patient's healthcare records as necessary
• Support the team in the effective use of searches, audits and recalls
• Be aware of confidentiality and offer patients the opportunity to go to a confidentiality booth if they are distressed or imparting sensitive information

General

• Observe health and safety guidelines at all times
• Participate in any training programme implemented by the Practice
• Any other reasonable duties as necessary

Person Specification Experience Essential

• Experience of working in a GP practice (Reception/Admin)
• IT skills (EMIS Web and Docman knowledge)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Ability to perform under pressure
• Initiative and adaptability
• Team working
• Self-motivated
• Flexibility to work in shift patterns

Desirable

• Experience of working in a GP practice (Reception/Admin)

Qualifications Essential

• GCSEs or equivalent qualifications with Grade B or above in English
• Excellent communication skills (Written and Oral)

Person Specification Experience Essential

• Experience of working in a GP practice (Reception/Admin)
• IT skills (EMIS Web and Docman knowledge)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Ability to perform under pressure
• Initiative and adaptability
• Team working
• Self-motivated
• Flexibility to work in shift patterns

Desirable

• Experience of working in a GP practice (Reception/Admin)

Qualifications Essential

• GCSEs or equivalent qualifications with Grade B or above in English
• Excellent communication skills (Written and Oral)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

West Point Medical Centre

Address

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF

Employer's website

https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)

Employer details Employer name

West Point Medical Centre

Address

Westpoint Medical Centre

167-169 Slade Lane

Manchester

M19 2AF

Employer's website

https://www.westpoint-gp.nhs.uk/ (Opens in a new tab)