Experienced Lead Restaurant Managers/Supervisors Required for Aston Villa

TN United Kingdom; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a Lead Hospitality Manager at one of the UK's iconic football venues. This role offers the chance to oversee matchday operations, lead a passionate hospitality team, and ensure every guest has a memorable experience. With excellent development opportunities and competitive weekly pay, you'll thrive in a high-energy environment while making a real impact. If you're an inspiring leader with a commitment to exceptional service, this is the perfect opportunity for you to shine in the heart of the action.

Benefits

Competitive Compensation

Weekly Pay

Training Opportunities

Dynamic Work Environment

Qualifications

• 3-5 years of experience in hospitality management, ideally in a high-volume setting.
• Strong problem-solving skills and ability to stay calm under pressure.

Responsibilities

• Oversee matchday operations, ensuring quality and efficiency.
• Manage and motivate a team of managers and staff.
• Engage directly with clients and guests to ensure service excellence.

Skills

Hospitality Management

Team Leadership

Client Engagement

Problem-Solving

Communication Skills

Education

Experience in Hospitality Management

Job description

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Experienced Lead Restaurant Managers / Supervisors Required for Aston Villa, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

06f2693f8455

Job Views:

14

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Lead Hospitality Manager – Join Our Premier Matchday Team

Location: Aston Villa Football Club, Birmingham

Season: 2024/2025

Are you an inspiring leader with a passion for high-end hospitality? Constellation Platinum, a premium brand within Compass Group, is searching for a dynamic Lead Hospitality Manager to head our elite hospitality operations at Aston Villa Football Club. If you’re ready to take charge of an exceptional team, manage high-energy matchday experiences, and make an impact at one of the UK’s most iconic football venues, we’d love to meet you!

Why This Role?

• Influence & Impact: Drive top-notch service delivery in a venue that sees thousands of guests, ensuring every matchday is memorable.
• Flexibility & Balance: Enjoy control over your schedule and work at Aston Villa's most high-profile events with a team of passionate hospitality professionals.
• Exceptional Development Opportunities: Participate in specialized training across Health & Safety, Hygiene, and Leadership, plus exclusive masterclasses to refine your management and service skills.
• Competitive Rewards: Attractive pay, paid weekly, and recognition for leading a world-class team in a fast-paced environment.

The Role

As our Lead Hospitality Manager, you’ll play a pivotal role in overseeing matchday operations, setting the tone for an excellent guest experience, and inspiring a team of dedicated hospitality staff. Your responsibilities include:

• Matchday Operations: Coordinate and oversee the setup, service, and breakdown for premium dining areas, ensuring quality and efficiency at every turn.
• Team Leadership: Manage and motivate a team of managers and staff, conducting pre-shift briefings, setting goals, and fostering an upbeat and professional environment.
• Client & Guest Engagement: Engage directly with clients, VIPs, and guests to ensure service excellence and resolve any issues with efficiency and poise.
• Strategic Planning: Work with senior management to meet service and revenue targets, maintain stock, and optimize operations for each event.
• Seasoned Leader: At least 3-5 years of experience in hospitality management, ideally in a high-volume or premium setting.
• Exceptional Communicator: A natural communicator with the ability to engage, motivate, and manage relationships across all levels.
• Calm & Composed: Able to think on your feet and stay calm under pressure, with strong problem-solving skills.
• Guest-Centric: An unyielding commitment to delivering an unforgettable guest experience.
• Flexible & Reliable: Available for the majority of Aston Villa’s home matchdays for the season and flexible in adapting to a dynamic schedule.

Why You’ll Love Working with Us

• Be part of the excitement: Aston Villa’s matchdays are packed with energy, and you’ll be at the center of it.
• Lead with impact: Manage an exceptional team, making a real difference in one of the country’s most celebrated stadiums.
• Develop your skills: With ongoing training and access to masterclasses, you’ll continue to grow and lead with confidence.
• Competitive Compensation: Weekly pay that reflects your skills, expertise, and dedication.

Ready to Lead? Apply Now!

Complete our short application form, and our recruitment team will be in touch. If successful, you could start making an impact as our Lead Hospitality Manager in just a few days!