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Experienced GP Practice Receptionist Care Navigator

Integrated Care System

London

On-site

GBP 12,000 - 20,000

Part time

Today
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Job summary

A prominent NHS GP Practice in Beckenham is seeking an experienced part-time Receptionist Care Navigator. The ideal candidate will excel in administrative tasks, have strong interpersonal skills, and will be responsible for assisting a diverse patient population with care navigation, ensuring efficient operation of the practice. This role covers 19 hours weekly with opportunities for growth and progression within a supportive team environment.

Benefits

NHS Pension
Annual leave

Qualifications

  • Experience as a Medical Receptionist or Care Navigator is preferred.
  • Fluent in English, both written and spoken.
  • Caring and empathetic character is essential.

Responsibilities

  • Scheduling appointments and managing patient inquiries.
  • Collecting patient information and updating medical records.
  • Maintaining a clean and professional reception area.

Skills

Interpersonal skills
Administration
IT skills
Customer service
Organizational skills
Time management

Education

Experience in a GP Practice
Experience using EMIS Web

Job description

Experienced GP Practice Receptionist Care Navigator

We are a friendly and busy NHS GP Practice in Beckenham. We are looking for a part-time Receptionist to work with us at the practice.

We require a Medical Receptionist Care Navigator with initiative, drive, strong interpersonal, admin, and IT skills.

Previous reception/admin and/or customer service skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient-facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

Experience of using Emis Web and working in a GP practice is preferred.

Main duties of the job

Job Responsibilities:

  • Answering telephone calls and dealing with face-to-face enquiries.
  • Politely greeting patients and visitors to the surgery.
  • Scheduling appointments for patients.
  • Dealing with all requests in an efficient and courteous manner.
  • Screening enquiries for the doctors and medical staff.
  • Registering new patients at the surgery.
  • Explaining the practice procedures to new patients.
  • Accurately collecting information and personal details about patients.
  • Updating clinical system with appointments and personal details.
  • Receiving urine and blood samples and sending them off to hospital laboratories.
  • Arranging prescriptions for patients.
  • Maintaining a clean reception and waiting area to show a professional image.
  • Opening post and forwarding it onto the relevant parties.
  • Opening and locking up the surgery.
  • Covering colleagues during times of annual leave.
  • Ensure building security has thorough knowledge of doors/windows/alarm.
  • Keeping the reception area and waiting area, notice boards, and leaflet dispensers tidy and free from obstructions and clutter.
  • To have a thorough knowledge of all our Practice Policies and Procedures.
  • To work in accordance with our Practice protocols.
  • To maintain a computerized medical database.
  • To receive deliveries into the practice and process the relevant accompanying paperwork.
  • To adhere to the practice protocol for incoming and outgoing petty cash.
  • Any other tasks allocated by managers.
About us

St James Practice is looking for an experienced and well-rounded Care Navigator to join our friendly and innovative GP Practice. We are located in Beckenham and deliver care to over 7,000 patients, achieving high QOF performance and maintaining a Good CQC-rated service.

We are seeking an enthusiastic, reliable, motivated, and caring Receptionist who enjoys helping patients in a general practice setting. We offer NHS Pension and standard annual leave.

This role is for 19 hours per week across 3 shifts on Mondays, Thursdays, and Fridays. There are opportunities for growth and progression.

Candidate must be available to cover annual leaves and absences.

We are looking for a good team player. Good timekeeping will be helpful as staff do shifts and appreciate being relieved on time. This role suits candidates seeking a few hours' work. Candidates living locally will enjoy the short commute.

Post will be available as soon as possible.

Job responsibilities

Primary Key responsibilities:

  • Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
  • Answer incoming phone calls, transferring calls or dealing with requests appropriately.
  • Maintain and monitor all online requests/E-consults for timely action.
  • Initiate contact with and respond to requests from patients, team members, and external agencies.
  • Clinically code data on Emis Web System accurately.
  • Good understanding of total triage (training will be offered).
  • Input data into patients' healthcare records as necessary.
  • Direct requests for information, e.g., SAR, insurance/solicitors' letters, and DVLA forms to the administrative team.
  • Manage all queries efficiently.
  • Maintain a clean, tidy, and effective working area at all times.
  • Monitor and maintain the reception area and notice boards.
  • Support Care Navigators/Administrators, providing cover during staff absences.
  • Scan patient-related documentation and attach scanned documents to patient healthcare records, coding accurately.
  • Complete opening and closing procedures as per the duty rota.
  • Produce, maintain, and participate in the Care Navigators rota.
  • Undertake all mandatory training and induction programmes, ensuring all training is up to date.
  • Support the Patient Participation Group and health promotion activities.
  • Attend formal appraisals with managers at least annually.
  • Contribute to public health campaigns (e.g., flu clinics).
  • Train and support new reception staff.
  • Oversee reception staff's annual leave, ensuring no clashes and maintaining cut-off dates.
  • Restock clinical rooms and necessary supplies.
  • Any other duties as required by Partners and the Practice manager.
Person Specification
Qualifications
  • Experience of working in a GP Practice.
  • Experience of using EMIS Web.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check for any previous criminal convictions.

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