Experienced GP Practice Receptionist Care Navigator

Integrated Care System; London; On-site; GBP 12,000 - 20,000; Part time

Job summary

A prominent NHS GP Practice in Beckenham is seeking an experienced part-time Receptionist Care Navigator. The ideal candidate will excel in administrative tasks, have strong interpersonal skills, and will be responsible for assisting a diverse patient population with care navigation, ensuring efficient operation of the practice. This role covers 19 hours weekly with opportunities for growth and progression within a supportive team environment.

Benefits

NHS Pension

Annual leave

Qualifications

• Experience as a Medical Receptionist or Care Navigator is preferred.
• Fluent in English, both written and spoken.
• Caring and empathetic character is essential.

Responsibilities

• Scheduling appointments and managing patient inquiries.
• Collecting patient information and updating medical records.
• Maintaining a clean and professional reception area.

Skills

Interpersonal skills

Administration

IT skills

Customer service

Organizational skills

Time management

Education

Experience in a GP Practice

Experience using EMIS Web

Job description

Experienced GP Practice Receptionist Care Navigator

We are a friendly and busy NHS GP Practice in Beckenham. We are looking for a part-time Receptionist to work with us at the practice.

We require a Medical Receptionist Care Navigator with initiative, drive, strong interpersonal, admin, and IT skills.

Previous reception/admin and/or customer service skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient-facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

Experience of using Emis Web and working in a GP practice is preferred.

Main duties of the job

Job Responsibilities:

• Answering telephone calls and dealing with face-to-face enquiries.
• Politely greeting patients and visitors to the surgery.
• Scheduling appointments for patients.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Explaining the practice procedures to new patients.
• Accurately collecting information and personal details about patients.
• Updating clinical system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Arranging prescriptions for patients.
• Maintaining a clean reception and waiting area to show a professional image.
• Opening post and forwarding it onto the relevant parties.
• Opening and locking up the surgery.
• Covering colleagues during times of annual leave.
• Ensure building security has thorough knowledge of doors/windows/alarm.
• Keeping the reception area and waiting area, notice boards, and leaflet dispensers tidy and free from obstructions and clutter.
• To have a thorough knowledge of all our Practice Policies and Procedures.
• To work in accordance with our Practice protocols.
• To maintain a computerized medical database.
• To receive deliveries into the practice and process the relevant accompanying paperwork.
• To adhere to the practice protocol for incoming and outgoing petty cash.
• Any other tasks allocated by managers.

About us

St James Practice is looking for an experienced and well-rounded Care Navigator to join our friendly and innovative GP Practice. We are located in Beckenham and deliver care to over 7,000 patients, achieving high QOF performance and maintaining a Good CQC-rated service.

We are seeking an enthusiastic, reliable, motivated, and caring Receptionist who enjoys helping patients in a general practice setting. We offer NHS Pension and standard annual leave.

This role is for 19 hours per week across 3 shifts on Mondays, Thursdays, and Fridays. There are opportunities for growth and progression.

Candidate must be available to cover annual leaves and absences.

We are looking for a good team player. Good timekeeping will be helpful as staff do shifts and appreciate being relieved on time. This role suits candidates seeking a few hours' work. Candidates living locally will enjoy the short commute.

Post will be available as soon as possible.

Job responsibilities

Primary Key responsibilities:

• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
• Answer incoming phone calls, transferring calls or dealing with requests appropriately.
• Maintain and monitor all online requests/E-consults for timely action.
• Initiate contact with and respond to requests from patients, team members, and external agencies.
• Clinically code data on Emis Web System accurately.
• Good understanding of total triage (training will be offered).
• Input data into patients' healthcare records as necessary.
• Direct requests for information, e.g., SAR, insurance/solicitors' letters, and DVLA forms to the administrative team.
• Manage all queries efficiently.
• Maintain a clean, tidy, and effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support Care Navigators/Administrators, providing cover during staff absences.
• Scan patient-related documentation and attach scanned documents to patient healthcare records, coding accurately.
• Complete opening and closing procedures as per the duty rota.
• Produce, maintain, and participate in the Care Navigators rota.
• Undertake all mandatory training and induction programmes, ensuring all training is up to date.
• Support the Patient Participation Group and health promotion activities.
• Attend formal appraisals with managers at least annually.
• Contribute to public health campaigns (e.g., flu clinics).
• Train and support new reception staff.
• Oversee reception staff's annual leave, ensuring no clashes and maintaining cut-off dates.
• Restock clinical rooms and necessary supplies.
• Any other duties as required by Partners and the Practice manager.

Person Specification

Qualifications

• Experience of working in a GP Practice.
• Experience of using EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check for any previous criminal convictions.