Experienced Casino Dealer

The Rank Group; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking skilled dealers to enhance live gaming experiences at their Southampton venue. As a valued team member, you'll engage with customers, ensuring they feel welcomed and informed about the games. This role offers a dynamic environment where you can showcase your customer service skills while enjoying a range of benefits including a joining incentive, generous tips, and discounts on food and drinks. With a commitment to safer gambling, you'll play a crucial role in fostering a fun and responsible gaming atmosphere. Join this exciting journey of growth and become part of a team dedicated to delivering outstanding service.

Benefits

£1,000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

Paid breaks

50% off food and soft drinks

Employee rewards platform

Monthly & yearly STARS awards

Employee assistance programme

NEST pension

Qualifications

• Must possess a fantastic personality and be a PFL holder.
• Ability to work collaboratively with the casino team.

Responsibilities

• Welcome and assist customers in gaming experiences.
• Ensure understanding of games and payouts for customer satisfaction.
• Monitor for signs of problem gambling and inform management.

Skills

Customer Service

Gaming Knowledge

Problem Solving

Team Collaboration

Education

PFL Holder

Job description

Company Description

Grosvenor Casino, Southampton

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• £1,000 joining incentive, paid in two installments (T&C's apply)
• A share of uncapped tips
• Premium pay allowance after midnight (£1 per hour)
• Paid breaks
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & yearly STARS awards
• Employee assistance programme and access to in-venue mental health first aiders
• NEST pension

Job Description

We are Grosvenor Casinos and we are on a journey to become the UK’s most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connect with first time customers, explaining how the games are run
• Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK