Experienced Casino Dealer

The Rank Group; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join an innovative and community-focused casino group as a skilled dealer, where your customer service expertise will shine. You'll be part of a dynamic team dedicated to providing outstanding live gaming experiences. This role not only allows you to connect with customers but also emphasizes the importance of safer gambling practices. With a competitive pay structure, including tips and various employee benefits, this is an exciting opportunity to be part of a growing organization that values teamwork and ambition. If you're passionate about delivering exceptional service in a vibrant environment, this role is perfect for you.

Benefits

£1,000 joining incentive

Pay rate from £12.50 per hour

Share of uncapped tips

Premium pay allowance after midnight

Paid breaks

50% off food and soft drinks

Free car parking

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

Qualifications

• Must possess a fantastic personality and be a PFL holder.
• Flexibility to work any time, including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming experiences.
• Ensure safer gambling practices are followed on the gaming floor.

Skills

Customer Service

Gaming Knowledge

Safer Gambling Awareness

Team Collaboration

Education

PFL Holder

Job description

Company Description

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

1. £1,000 joining incentive paid in 2 installments (T's & C's apply)
2. Pay rate from £12.50 per hour (dependent on experience)
3. A share of uncapped tips
4. Premium pay allowance after midnight (10% per hour)
5. Paid breaks
6. 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
7. Free car parking
8. Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
9. Monthly & Yearly STARS awards
10. Employee Assistance programme and access to in-venue mental health first aiders
11. NEST pension

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

1. Acknowledge, welcome and assist customers in gaming
2. Understand the games, payouts and who are our high value members
3. Connect with first time customers, explaining how the games are run
4. Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
5. Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

1. A fantastic personality
2. Holder of a PFL
3. Collaborate and work as part of the wider casino team
4. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
5. Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
6. Applicants must be 18+ & have right to work in the UK