Experienced Casino Dealer

Metropolitan Gaming; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading gaming and leisure brand in Glasgow is seeking skilled dealers to provide excellent customer service while ensuring compliance with gaming regulations. This role emphasizes maintaining game integrity, engaging customers, and contributing to a positive gaming experience.

Benefits

50% off food and beverages in all UK venues

Company Sick Pay

Company Pension

Life Assurance

Refer a Friend incentives

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Cycle to work scheme

Qualifications

• Must be 18 or older and have the right to work in the UK.
• Knowledge of Safer Gaming and Anti-Money Laundering policies required.

Responsibilities

• Execute games like Blackjack and Roulette while maintaining game control.
• Provide entertainment and hospitality to enhance customer experience.
• Report any security concerns and uphold responsible gambling policies.

Skills

Customer Service

Communication

Job description

A leading gaming and leisure brand in Glasgow seeks skilled dealers to provide excellent customer service and maintain game integrity. The role involves executing various games, ensuring compliance with regulations, and delivering a positive gaming experience. Ideal candidates will possess strong communication skills and a commitment to responsible gambling.

50% off food and beverages in all UK venues

Company Sick Pay

Company Pension

Life Assurance

Refer a Friend incentives

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Cycle to work scheme

Qualifications

• Must be 18 or older and have the right to work in the UK.
• Knowledge of Safer Gaming and Anti-Money Laundering policies required.

Responsibilities

• Execute games like Blackjack and Roulette while maintaining game control.
• Provide entertainment and hospitality to enhance customer experience.
• Report any security concerns and uphold responsible gambling policies.

Skills

Customer Service

Communication

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests, whichever platform or venue they visit.

Our city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that challenges the status quo and is passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and staff.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We provide opportunities to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. Along with a competitive salary, our benefits include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a Friend incentives
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: a confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Responsibilities:

All dealers should be skilled in executing Blackjack, Roulette, Three Card Poker, and, through further training, Texas Hold'em Poker and Punto Banco where required.

• The dealer must maintain control of the game when dealing.
• The dealer is responsible for shuffling cards, spinning the wheel, dealing cards, calculating and paying winning bets, changing cash into house chips, and collecting losing bets.
• The dealer will change chip colors for players, answer questions, and provide guidance on game rules.
• Beyond traditional dealer duties, our dealers provide entertainment and hospitality, with customer service quality contributing to our venues' and company's success.
• Compliance with all relevant legislation is crucial. Dealers must be knowledgeable about Safer Gaming and Anti-Money Laundering policies, undertake regular training, and report any concerns immediately to their line manager.

Who You Are:

• Maintain a positive and upbeat attitude at all times.
• Acknowledge players when they arrive at the tables.
• Remain patient and polite, even in disagreements or disputes.
• Explain the MetCard loyalty programme, always ask for the loyalty card, and encourage its use.
• Deal all games following procedures including "The Rules of the Game" and the Gaming Manual.
• Conduct game commentary clearly, audibly, and informatively.
• Report persistent problematic behaviors indicative of problem gambling.
• Be aware of body language indicating collusion or misconduct and report suspicions promptly.
• Continuously improve technical skills to enhance game efficiency.
• Complete all mandatory training and participate in meetings and workshops.
• Assist colleagues with informal coaching when possible.
• Report any security concerns regarding the games immediately.
• Regularly check gaming equipment for functionality and report issues.
• Report suspicious incidents as per AML training guidelines.
• Uphold the company's commitment to protecting young and vulnerable people, adhering to responsible gambling policies.

This role requires working evenings, weekends, and shifts that cover a 24/7 schedule. Dealers will spend much of their shift on their feet, working directly with the public.

Note: You must be aged 18 or above and have the right to work in the UK.

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