Experienced Casino Cashier

Nottingham - Cashdesk; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading casino service provider in Nottingham is seeking an Experienced Casino Cashier. The role involves ensuring a high level of customer service, maintaining accurate records, and providing financial support. Applicants should have at least 12 months of banking or finance experience and be passionate about exceeding customer expectations. This position offers a competitive salary including tips and additional incentives for night shifts.

Benefits

Tips

Enhanced salary from midnight until 6am

Cycle to work scheme

Company pension

Discounts from travel, retail, hospitality

Regular training and development

Employee health and well-being services

Refer a friend incentive

50% off food and drinks

Financial advice services

Holiday accrual

Extensive employee HUB offering benefits

Qualifications

• Minimum 12 months experience required for this role.
• Must be 18 or over and have the right to work in the UK.

Responsibilities

• Ensure accurate completion of company records and paperwork.
• Provide high-level customer service to ensure a unique guest experience.
• Maintain and reflect company values.

Skills

Banking or finance experience

Strong work ethic

Organised and methodical

Upbeat and positive attitude

Numerate

Articulate (in English)

Personable

Customer service focused

Computer literate

Education

GCSE

Job description

Job Description:

Job information Experienced Casino Cashier from the Company Nottingham - Cashdesk, this latest Experienced Casino Cashier job vacancy is located in the city Nottingham NG located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE.

Job Responsibility:

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Experienced Casino Cashier

Are you ready to join the winning team?

At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it's our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential.

We are recruiting for Experienced Casino Cashiers to join our growing business, this is your chance to join a fun, professional and energetic company like ourselves.

Not only do we care about your development but we also many benefits for our employees. Here is a sample of the many we offer our team:

• Tips
• Enhanced salary from midnight until 6am
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

Salary + Tips + Enhanced salary from midnight until 6am

PLEASE NOTE: Minimum 12 months experience is required for this role.

MAIN FUNCTIONS OF THE JOB:

• Observe at all times the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
• Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
• Investigating queries from head office or in-house.
• Updating points/player tracking for customers.
• Maintaining all ATM's.
• Processing all banking.
• To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Actively meet day-to-day customer service needs and respond appropriately to all queries.
• Positively support company-wide customer service initiatives.
• Actively create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or of any unusual incident or event.
• Report and refer to senior colleagues any unusual or major incidents of concern.
• Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
• Always maintain and reflect the company values.

REQUIRED SKILLS AND BEHAVIOURS:

• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical
• Upbeat and positive attitude
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate

DESIRABLE BUT NOT ESSENTIAL:

• Competent with use of NEON
• Understand and fully applies of AML/SG policy requirements to the cashier role
• Competent with cash desk manual and policies
• Holds a valid Personal Functional Licence (PFL)
• Understand and applies of AML/SG policy requirements to the cashier role and freely asks for support or direction to ensure full compliance

Please Note: you must be 18 or over and have the right to work in the UK.