Experience Operations Manager, EMEA

SailGP; Greater London; Hybrid; GBP 55,000 - 111,000; Part time

Job summary

SailGP in London is seeking a contractor to support premium guest experiences at SailGP events across the Americas region, executing strategic and operational plans with the Experience Operations Lead. You will coordinate with Infrastructure and Operations teams to ensure design and delivery meet requirements and serve as onsite support during event build and live days.

This role is a contractor position, with hybrid working and some event travel.

Qualifications

• Experience in live event operations, preferably VIP or premium guest services.
• Strong project and time management skills with the ability to deliver complex plans.
• Excellent communication and stakeholder coordination across multiple teams.
• Proven ability to lead onsite operations during event build and live execution.
• Understanding of event infrastructure and space planning.
• Ability to problem solve and make decisions under pressure.
• High attention to detail and commitment to delivering exceptional guest experiences.

Responsibilities

• Support the Experience Team in successfully implementing and executing all short, medium and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.
• In collaboration with the Head of Experience and Experience Operations Lead, deliver operational plans in line with strategic concepts for all VIP guest groups including all guest touch points and the Adrenaline Lounge.
• Work with the Premium Experience Lead to deliver operational plans in line with strategic concepts for our premium guest groups including the Waterfront Premium product.
• Work closely with the Infrastructure Manager on design of all premium spaces to ensure all operational needs are considered and met.
• Be responsible for ensuring all operational planning is shared and communicated with the wider SailGP Operations team.
• Serve as on-site operational support for premium spaces during event build and live days at Americas events.

Skills

Live event operations

Project management

Time management

Stakeholder coordination

Onsite operations leadership

Event infrastructure + space planning

Problem solving under pressure

Attention to detail

Guest journey mapping familiarity

Job description

About:

The Rolex SailGP Championship is the most exciting racing on water, where anything can happen in short, adrenaline-fueled battles between national teams at iconic stadium destinations worldwide. Top athletes fly in identical high-tech F50 catamarans faster than the wind, at speeds in excess of 100km/h (60mph). Founded in 2018, SailGP is one of the world’s fastest-growing sports and entertainment properties, now in its sixth season.

SailGP also races for a better future, championing a world powered by nature. Underpinning the organization’s purpose-driven agenda is a diversification of the league, with the goal of immediately progressing gender equity and inclusivity.

SailGP is a global organisation with defined values that shape the culture of its team – Deliver Quality and Consistency; Evolve with Focus; Make it Count; Stand Together and Strike a Balance.

Summary:

Responsible for supporting the delivery of premium guest experiences at SailGP events across the Americas region by executing strategic and operational plans. Works closely with Experience Operations Lead to execute all VIP and premium spaces, including the Adrenaline Lounge and Waterfront Premium. Coordinates with Infrastructure and Operations teams to ensure design and delivery meet all requirements and serves as the onsite support during event build and live days.

This is a contractor position.

Key Responsibilities:

• Support the Experience Team in successfully implementing and executing all short, medium and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.
• In collaboration with the Head of Experience and Experience Operations Lead, deliver operational plans in line with strategic concepts for all VIP guest groups including all guest touch points and the Adrenaline Lounge.
• Work with the Premium Experience Lead to deliver operational plans in line with strategic concepts for our premium guest groups including the Waterfront Premium product.
• Work closely with the Infrastructure Manager on design of all premium spaces to ensure all operational needs are considered and met.
• Be responsible for ensuring all operational planning is shared and communicated with the wider SailGP Operations team.
• Serve as on-site operational support for premium spaces during event build and live days at Americas events.

Key Expectations:

• Promotes SailGP Values and contributes to a positive culture
• Fosters a work environment where diversity is valued, respected, and celebrated through inclusive leadership
• Develop creative solutions that allow for quality work to be delivered
• Drive collaboration and team work within their team and amongst wider department recognising their personal impact and utilising this effectively
• Promote working practices that enable a healthy work life balance within the team and celebrate wellbeing
• Supports and displays out of the box thinking guiding this to align with SailGP's strategic objectives
• Support teams with developmental goals and growth plans utilising a coaching mindset to enable and empower
• Seizes opportunities to impact Better Sport, Better Planet
• Strives for the commercial sustainability of SailGPconsidering this at all parts of budget management
• Effectively presents with impact

About You:

• Experience in live event operations, preferably in VIP or premium guest services
• Strong project and time management skills with the ability to deliver complex plans
• Excellent communication and stakeholder coordination across multiple teams
• Proven ability to lead onsite operations during event build and live execution
• Understanding of event infrastructure and space planning
• Ability to problem solve and make decisions under pressure
• High attention to detail and commitment to delivering exceptional guest experiences
• Comfortable working in fast paced, high pressure environments
• Familiarity with guest journey mapping and hospitality best practices is a plus

Location:

SailGP Office in London. Hybrid working model with a minimum of 3 days per week in the London Office.

This role will have some event travel.

SailGP is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity and inclusion.