Experience of Care Lead

Lincolnshire Partnership NHS Foundation Trust (LPFT NHS); Lincoln; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare provider in Lincolnshire is seeking a leader for their Experience of Care Team to manage patient advice, experience, and complaints. The role involves direct management of several coordinators and ensuring effective feedback processes. This position offers a supportive environment with flexibility and diverse training opportunities.

Benefits

Flexible working options

Wide range of training opportunities

Supportive staff networks

Qualifications

• Experience in managing patient experience and complaints.
• Ability to lead a diverse team.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and manage the Experience of Care Team.
• Ensure robust feedback processes for patients and carers.
• Provide accurate reports regarding patient experiences.

Job description

The role of the Safe and Compassionate Care Team is to effectively manage a diverse range of clinical service governance across a large geographical area. It ensures that the safety, quality and effectiveness of systems/processes and relationships are coordinated and delivered to their optimum at all times.

The Safe and Compassionate Care Team needs to remain flexible and responsive, supporting varying levels of clinical need and demand throughout the Trust.

To lead the delivery and management of the Experience of Care Team (Patient Advice and Liaison Service (PALS), patient and carer experience and complaints) component of the Safe and Compassionate Care Team.

Directly line manage the Volunteer Coordinator, Family Liaison Practitioner, Lived Experience Lead for Experience of Care and Experience of Care Coordinator.

To ensure the patient and carer feedback processes and information systems are robust.

To provide timely, accurate reports as required relating to PALS, patient and carer experience and complaints.

About the Trust

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Why Join Us

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

For more information, please visit beinlincolnshire.com.

For further details or informal visits, please contact: Name: Martina Clark, Job title: Director of Nursing and Professions, Email address: [e-mail], Telephone number: 07707 565045.