Experience Designer - Digital Content, Ticketing

Sainsbury's; London; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Experience designer (mid-weight)

Division/Dept

Product and Experience Design.

Location

Holborn (London) and home.

Reporting to

Experience Design Manager.

Salary

Competitive plus benefits.

Hours

37.5 we'll happily discuss options for flexible working.

Experience Design at Sainsbury's

Since 1869, our customers have been at the heart of what we do. Today those customers are in the millions and it's our privilege to design exceptional experiences for them.

That could be tonight's dinner from Sainsbury's, the perfect present (for you or someone else) from Argos, styling your home with Habitat, finding the perfect outfit at Tu, or financial support from Sainsbury's Bank, all whilst getting rewards through Nectar.

Why join us?

At Sainsbury’s, we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points, and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu, and Habitat).

We know that great experiences aren't created by accident. That's why we've built a large, diverse, and inclusive team. It may be surprising, but there are 80 of us, from UX to service designers, copywriters to researchers, and accessibility specialists. Together, we craft exceptional products and services across all our brands and channels. We make things better, and we're respected across the group for the impact we have.

What we offer:

• A mix of home and office working
• Flexible hours
• Colleague discount at Sainsbury’s, Argos, and Habitat
• Bonus scheme
• Holiday allowance
• Pension plan
• Special offers on gyms, restaurants, holidays, vouchers, and more

The role

This role is in our in-store experience design team and is focused on digital content for screens and shelf edges.

The in-store shopping experience is evolving thanks to new and exciting technical innovations. Digital content and digital shelf edges in-store are completely new, so this role will be at the forefront of shaping what that new shopping experience looks and feels like for the millions of customers that shop with us every day.

In your product team, you'll lead the research, design, and testing of new ideas. You'll visit our stores to meet our customers and colleagues. You'll observe and interview them to experience what they do firsthand.

Your aim will be to understand them and the problems they face. This is challenging because the problems are complex, and solving a problem could have a knock-on effect elsewhere. That's why you'll learn the wider context of how our stores and business work. You'll do this working with people from across the group, who will all have different knowledge, perspectives, and opinions.

The changes you make will impact millions of customers in one of the UK's largest retailers.

What you'll do:

• Research customer needs through observation and interviews
• Organise and conduct in-store and remote research
• Interact with stakeholders from across the group to share insights and ideas
• Design and test concepts and solutions
• Collaborate with diverse teams from different disciplines
• Champion inclusive design principles in your work and throughout the team
• Work within agile teams to get your solutions into the hands of our customers

What we're looking for

Industry experience as a UX, Product, or Service Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.

Skills we're looking for:

• Knowledge of how to design inclusively
• Strong visual, interface, and interaction design skills
• Expertise designing and prototyping with tools such as Figma
• Capable of conducting research and interpreting results
• Influence and negotiation skills
• Adaptable to changing priorities, complexity, and unknowns
• Confidence challenging your peers and stakeholders
• Taking the initiative and driving change
• Tailoring your approach for different audiences
• Experience with advertising and monetisation is a bonus

The interview process

Our interview process is simple. First, we'll review your CV and portfolio before inviting you for an interview. Then we have 2 interviews. The first is between 45-60 mins; it's a chance for us to learn about each other. The second is around 1 hour 30 minutes. We’ll ask you to present a project and talk through your process, then ask behaviour and competency questions.

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2

Qualifications

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

• Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU, and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every payday.
• We've also got you covered for your future with our pensions scheme and life cover.
• You may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
• You’ll receive an annual holiday allowance, and you can buy additional holiday.
• We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before payday), and access to a great range of discounts from hundreds of other retailers.
• If you ever need it, there is also an employee assistance programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).