Experience Design Vice President

J.P. Morgan; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a visionary Experience Design Vice President to redefine user experiences across a variety of products and services. In this pivotal role, you will harness your extensive knowledge of design and research practices to lead transformative initiatives that align with both business goals and user needs. Your commitment to inclusive design will be key in fostering a culture of accessibility and diversity within the team. Collaborating with cross-functional teams, you will ensure that the solutions are not only innovative but also user-centric, enhancing the overall customer experience. If you are passionate about shaping the future of user experience, this is the perfect opportunity for you.

Qualifications

• Expertise in user experience design with a focus on inclusive practices.
• Proven ability to create wireframes and prototypes for user journeys.

Responsibilities

• Develop and execute design strategies for complex projects.
• Lead end-to-end design initiatives and mentor junior designers.
• Analyze market trends and user feedback to optimize experiences.

Skills

User Experience Design

Inclusive Design

Prototyping

Wireframing

Visual Representation of User Journeys

Market Trend Analysis

Education

Experience in User Experience Design

Tools

Client-side Technologies

APIs

Microservices

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in the Corporate Sector CTO Office, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience