Experience Design Senior Associate

JPMorgan Chase & Co.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution in London seeks a User Interface and Visual Designer to contribute to user-centric design for data and AI applications. This role involves collaborating with cross-functional teams, applying design principles, and creating accessible solutions that enhance user experiences. Candidates should possess strong portfolios and industry-standard tools experience.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Qualifications

• Experience in user experience design or equivalent.
• Strong portfolio showcasing Visual Design and UI skills.
• Proficient in industry-standard design tools.

Responsibilities

• Design and develop user-centric solutions for applications.
• Conduct data-driven analyses for design decisions.
• Collaborate with cross-functional teams for inclusive design.

Skills

User-centered design principles

Visual Design

Collaboration

Accessibility

Data-driven analysis

Education

Formal experience in user experience design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

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Job Description

Contribute to innovative experience design, blending user needs with business goals and marketing in the dynamic environment data and AI/ML for the Chief Data & Analytics Office (CDAO).

As a User Interface and Visual Designer in our team, you will play a crucial role in shaping the visual and interactive aspects of our data, analytics and AI applications. Your work will directly impact how users interact with our products, ensuring they are usable, consistent, highly functional and aesthetically pleasing. Collaborating closely with cross-functional teams, you will play a pivotal role in creating seamless and innovative user experiences that align with our business objectives and technological capabilities. In this role, you will have the opportunity to work at the center of a talented multi-discipline team to help shape the future of AI and Data Solutions within a globally influential organization like J.P. Morgan Chase.

Key responsibilities will include collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of Data & AI/ML, as well as JPMC's IT systems, will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Contribute impactful UI and visual design solutions to solve for a broad array of complex business problems
• Develop, maintain and promote design systems to ensure consistency and scale across all products
• Create illustrations, icons, and other visual elements to enhance user interfaces and marketing materials
• Present design decisions to stakeholders based on user research and best practices
• Deliver designs that comply with accessibility standards and best practices

Required qualifications, capabilities, and skills

• Formal/ demonstrable experience in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Proactive mindset with a strong bias toward collaboration
• Strong portfolio showcasing your Visual Design and UI skills
• Pragmatic approach to design and how to scale design solutions through the creation and maintenance of design systems
• Strong understanding of user-centered design principles and best practices
• Strong communication and presentation skills

Preferred qualifications, capabilities, and skills

• Experience in designing financial applications or other complex systems
• Knowledge of React, HTML, CSS, and JavaScript
• Familiarity with accessibility guidelines and inclusive design practices
• Experience with motion design and creating animations
• Strong project management skills and the ability to handle multiple projects simultaneously
• Prior experience working in an Agile development environment
• Passion for continuous learning and staying current with industry trend

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.