Experience Debt collection Agent

Ardent credit services; Knowsley; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A debt recovery firm is seeking a Debt Recovery Agent in Kirkby, Knowsley. You will assist customers in managing their debts through effective communication and negotiation skills. This role offers a salary of £26,250 - £30,385 per annum plus bonuses, with hybrid working opportunities. The ideal candidate will have experience in collections and call centres, as well as an understanding of FCA guidelines and vulnerable customers.

Benefits

Cycle to Work scheme

Electric Car scheme

Dental and Health Plans

Company Pension

Life Insurance

Colleague Assistance Program

Discounts on shopping and leisure activities

Qualifications

• Minimum 1-year collections/financial service experience required.
• Must have 1-year call centre experience.
• Understanding of vulnerable customers and how to identify them is crucial.

Responsibilities

• Communicate with customers through calls.
• Support customers to pay off debts affordably.
• Work towards KPI targets while managing challenging conversations.

Skills

Collections/financial service experience

Call centre experience

Understanding of FCA guidelines

Negotiation skills

Tools

Excel

Job description

Overview

Debt recovery agent. Join us at Ardent Credit Services ltd as a Debt Recovery Agent, in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world’s largest creditors and even prouder of our friendly working environment.

Salary: £26,250 - £30,385 per annum plus non-contractual bonus.

Responsibilities

• On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls.
• Support customers to pay off their debts in a practical and affordable way.
• Aim to understand customers' individual circumstances by asking questions ensuring that the customers best interests are met.
• Work towards KPI targets while handling challenging conversations in a respectful manner.

About you

• Must have — Minimum 1-year collections/financial service experience
• Minimum 1-year call centre experience
• Understanding of FCA guidelines
• Understanding of vulnerable customers and how to identify them
• Negotiation skills

About you

• Preferred — Excellent written and verbal communication skills
• Good telephone manner
• Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
• Good IT skills, with knowledge of Excel

Working Hours

Monday-Friday 9am-5:30pm. Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm.

Benefits

We offer a range of programmes and benefits to help our people, and their families stay healthy and happy, including: Cycle to Work, Electric Car scheme, Dental and Health Plans, Company Pension, Life Insurance and Colleague Assistance Program. We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many, many more. We provide free on-site parking, bike storage, and shower facilities. You will also have opportunities to make an impact on your personal development, we offer a global career path to help our colleagues develop their careers and grow with us, together.

Holidays

Holidays start at 21 days (rising to 25 days) plus 8 bank holidays.

Hybrid Working

We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 3 months of employment, but further information will be discussed at interview.

Equal Opportunity

It’s our people that make us a truly exciting and inclusive place to work. If you would like to find out more, you can read our privacy and fair processing notices on the Ardent Credit Services website. We welcome applicants regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status.

COVID-19 considerations

We’re following guidance to ensure our workplace is COVID safe.