Experience Centre Manager

JR United Kingdom; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading AV/IT distribution company in the UK seeks an experienced Experience Centre Manager to enhance customer engagement and revenue through strategic vendor partnerships and exceptional service delivery. The role includes managing the centre's operations, overseeing technology demonstrations, and collaborating with sales and marketing teams to drive customer interest and event participation.

Benefits

Contributory Pension Scheme

Private Health Care

Permanent Health Scheme

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Discounts from Local Businesses

Recruitment Finders Fee

Employee Assistance Programme (EAP)

Reduced Gym Membership

Cycle to Work Scheme

Free Car Parking

Shares Programme

Qualifications

• Experience in customer management and sales mindset.
• Tech-savvy with industry knowledge.
• Excellent interpersonal and communication skills.

Responsibilities

• Ensure world-class customer experience from booking to follow-up.
• Develop and execute customer engagement strategies.
• Oversee daily operations of the Experience Centre.

Skills

Customer management

Event Planning

Communication

Problem Solving

Relationship Building

Analytical Skills

Organisational Skills

Understanding of marketing trends

Tech-savvy

Job description

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Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketing that delivers results through sales.

As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

The Experience Centre Manager is responsible for managing and operating the Experience Centre in Bracknell, to increase customer engagement, brand loyalty and revenue for Midwich. By ensuring we deliver an exceptional customer experience, representing the latest technology & solutions from strategic UK group partners and driving key marketing & event initiatives to boost customer engagement and the profile of Midwich.

What you will be doing in this role

• End to End Customer Experience Management: ensure a world-class experience for all visitors and manage the process from interest to booking, delivering the tour, follow up and link to sale.
• Customer Growth Plan: own and drive a customer engagement and growth plan to increase footfall, event usage and profile of the Experience Centre.
• Strategic Vendor Partnerships & Revenue Generator Plan: ensure we have strategic UK group partners represented in the centre with the latest technology and seek investment.
• Technology Demonstration: Set up, configure, and operate systems for live tours & demonstrations, ensuring all equipment and the centre is in optimal working condition.
• Sales & PM: Collaborate with the sales and product management teams to develop and execute customer engagement strategies that drive lead generation and conversions.
• Centre Operations: Oversee the daily operations of the Experience Centre, including product refresh, tech management, full governance and a change control process.
• Marketing & Events: Work with the marketing team to host workshops, product launches, and industry events within the Experience Centre. Generate ideas for a marketing refresh and continual campaign.
• Performance Tracking & Reporting: Monitor visitor engagement, capture feedback on customer interactions to continually improve the overall experience and report on ROI.

What you will bring to the role

• Have experience in customer management, a customer centric and sales mindset.
• Experience in Event Planning & Customer Tour / Demonstration
• Industry Knowledge and be tech-savvy to understand tech applications at end user level.
• Skilled on key tech areas of AV, UC&C, LED, Audio, Interactive, Projection, Extended Reality, Security, Broadcast solutions
• Strong Communication: Ability to communicate clearly and effectively with customers, staff, and senior management.
• Relationship Building: Excellent interpersonal skills to build and maintain relationships with customers, vendors, and other stakeholders.
• Problem Solving & Analytical Skills
• An understanding of modern marketing and PR trends
• Strong organisational skills

Company Benefits

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.