Experience Architect - Data & AI

SLB; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Dental care

Wellbeing programs

Pension contribution

Life insurance

Job summary

SLB in London is seeking an Experience Architect to define and drive a coherent end-to-end user experience across the Data & AI portfolio, with emphasis on Lumi Data & AI Platform and Tela agentic assistant.

Reporting to the Business Line Director, you will align product decisions into a simple, differentiated experience and partner with PMs to translate strategy into coherent journeys across data, AI, and applications.

Qualifications

• Strong background in experience architecture, product design, UX strategy, service design, or digital product strategy.
• Experience shaping complex enterprise software, platforms, or AI-enabled products.
• Strong systems thinking connecting users, workflows, products, data, AI, and technology.
• Ability to influence product direction and collaborate with senior PMs and tech leaders.
• Excellent at turning complex concepts into clear journeys, models, prototypes, and narratives.
• Strategic while engaging deeply with products and technology to make the vision actionable.
• Experience with AI, agentic systems, data platforms, or industrial software is highly desirable.

Responsibilities

• Define the experience vision and architecture across Lumi, Tela, and the broader Data & AI portfolio.
• Design end-to-end journeys spanning data, AI, applications, and agentic interactions.
• Establish experience principles, patterns, and guardrails for consistency across products.
• Shape how agentic AI changes the way users interact with data, workflows, and applications.
• Partner with Product Managers to translate portfolio strategy into coherent experiences.
• Work with UX, engineering, AI, data, and architecture teams to connect intent with decisions.
• Identify cross-product friction, gaps, and opportunities overlooked by individual teams.
• Prototype and communicate future experience concepts to align leadership and delivery teams.
• Champion simplicity, usability, trust, and a cohesive Data & AI portfolio.

Skills

Experience architecture

Product design

UX strategy

Service design

Digital product strategy

Enterprise software

AI-enabled products

Systems thinking

Stakeholder influence

Conceptual thinking

Strategic thinking

AI systems

Data platforms

Job description

We are a global technology company, driving energy innovation for a balanced planet.

At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that has been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.

Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.

Our purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all. You can find out more about us on https://www.slb.com/who-we-are

Location

London, UK

Job Summary

The Experience Architect is responsible for defining and driving a coherent end-to-end user experience across SLB’s Data & AI product portfolio, with particular focus on the Lumi Data & AI Platform and Tela agentic assistant.

Reporting to the Business Line Director and working as a peer to Product Managers, the Experience Architect provides the cross-product experience perspective—ensuring individual product decisions come together as a simple, consistent, and differentiated Data & AI experience.

Typical Responsibilities and Duties

• Define the experience vision and architecture across Lumi, Tela, and the broader Data & AI portfolio.
• Design end-to-end journeys spanning data, AI, applications, and agentic interactions.
• Establish experience principles, patterns, and guardrails that create consistency across products while enabling product teams to move quickly.
• Shape how agentic AI changes the way users interact with data, workflows, and applications, including the relationship between conversational, autonomous, and traditional UI experiences.
• Partner with Product Managers to translate portfolio strategy and customer needs into coherent product experiences.
• Work with UX, engineering, AI, data, and architecture teams to connect experience intent with product and technology decisions.
• Identify cross-product friction, duplication, gaps, and opportunities that individual product teams may not see.
• Prototype and communicate future experience concepts to align leadership, customers, and delivery teams.
• Champion simplicity, usability, trust, and consistency across the Data & AI portfolio.

Qualifications

• Strong background in experience architecture, product design, UX strategy, service design, or digital product strategy.
• Experience shaping complex enterprise software, platforms, or AI-enabled products.
• Strong systems thinking with the ability to connect users, workflows, products, data, AI, and technology.
• Demonstrated ability to influence product direction and work effectively alongside senior Product Managers and technical leaders.
• Excellent at turning complex concepts into clear journeys, models, prototypes, and narratives.
• Comfortable operating strategically while engaging deeply enough with products and technology to make the vision actionable.
• Experience with AI, agentic systems, data platforms, or industrial software is highly desirable.

Success in the Role

Success means Lumi, Tela, and the wider Data & AI portfolio feel like one intentional experience rather than a collection of products and capabilities.

The Experience Architect gives Product Managers a shared experience architecture within which they can optimize their individual products, while ensuring the portfolio as a whole delivers a distinctive and compelling way for users to work with data and AI.

BlueFlex (if eligible):

We are open to flexible, hybrid working with a combination of on-site & home working days.

What we can offer you:

Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.

Other benefits are also available through the SLB flexible benefits program.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

The recruiting process and the position can be adapted to fit most disabilities, please do not hesitate to mention this when applying.