Exeter Store Crew

FatFace; Exeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading company in retail is seeking a part-time Store Crew member in Exeter. The role involves delivering excellent customer service, processing transactions, and supporting store operations including stock management and product promotions. The ideal candidate will demonstrate enthusiasm for the brand and possess strong communication skills. This position also offers competitive benefits and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance

Pension scheme

EAP support services

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent communication skills.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Greet and thank customers warmly, ensuring a memorable experience.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries, stock replenishment, and shop floor presentation.

Skills

Customer Service

Communication

Teamwork

Positive Attitude

Job description

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Job: Store Crew Location: Exeter Job Type: Permanent, Part-time Contracts available: 1x 8 hour 1x 12 hour

Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key part in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and learn about our products to assist effectively.

Role Responsibilities

1. Greet and thank customers warmly, ensuring a memorable experience.
2. Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries, stock replenishment, and shop floor presentation.
5. Maintain shop floor and back-of-house tidiness.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Follow all company policies and GDPR procedures.

Competencies

1. Deliver excellent customer service focusing on customer satisfaction.
2. Show passion and enthusiasm for the FatFace brand and embody its values.
3. Align with the company's social and environmental missions.
4. Provide a genuine and authentic approach.
5. Act with integrity and demonstrate understanding of others.
6. Respect and value team members at all levels.
7. Participate actively in team activities.
8. Use humour appropriately and tailor interactions.
9. Promote multichannel shopping options.
10. Maintain operational standards including deliveries, VM, health and safety, housekeeping, and stock management.

Experience

1. Customer service experience is desirable but not essential.
2. Excellent communication skills.
3. Positive attitude and initiative.
4. Ability to work under pressure and manage time effectively.
5. Team player.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform with discounts, wellbeing content, and more.
• Access to THRIVE learning system from day one.
• Dental insurance (employee funded).
• Pension scheme.
• EAP support services.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.