Exeter PHN Business Support Team Leader

NHS; Exeter; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Public Health Nursing Business Support Team Leader to enhance their dynamic team in Exeter. This role involves managing a dedicated group while ensuring the highest standards of service delivery in public health. You will lead initiatives to improve processes, support staff wellbeing, and maintain accurate data management. With a strong emphasis on flexible working and professional development, this position offers the chance to make a meaningful impact in the community. Join a supportive environment that values your contributions and fosters career growth.

Benefits

Flexible working hours

Employee discount schemes

Cycle to Work Scheme

Ongoing training and development

Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Opportunities for promotion

Qualifications

• Experience in a customer-focused environment and handling HR issues.
• Ongoing professional development in Public Health Nursing.

Responsibilities

• Manage a team of business support staff, ensuring effective workload distribution.
• Conduct risk assessments to maintain staff safety and wellbeing.
• Implement process improvements and ensure data accuracy.

Skills

Management Skills

Customer Service

Data Management

Risk Assessment

Team Leadership

Education

GCSE in English

GCSE in Maths

ILM Level 3

Job description

Full time, 37 hours per week (Monday to Friday, 9am to 5pm)

Job Location: Office location (County Hall, Exeter) + working from home

Are you looking for a role where you make a difference? Are you seeking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organization where you are valued and provided with an attractive benefits package? If yes, then we have an exciting opportunity for you!

We are currently seeking a Public Health Nursing Business Support Team Leader to join our Business Support Team based in Exeter (County Hall).

An exciting opportunity has arisen for an experienced manager to lead a busy team of business support staff, located in Exeter. The Business Support Team Leader will have line management responsibility for up to ten administrative staff.

Main Duties of the Job

About the Role

Public Health Nursing comprises Health Visitors, School Nurses, Staff Nurses, Specialist Safeguarding Nurses, and Community Health Workers providing support to children and families in Devon and promoting child health and development. It plays an essential role in protecting and safeguarding vulnerable children and families. Key responsibilities of the Business Support Team Leader include:

• Providing day-to-day line management of Public Health Nursing business support staff, including regular one-to-one meetings, work allocation, absence management, recruitment, induction, training, performance management, managing leave requests, and workload distribution.
• Undertaking risk assessments to ensure staff health, safety, and wellbeing.
• Leading process reviews by collaborating with colleagues and managers, suggesting improvements, and planning and implementing changes.
• Ensuring the accuracy of data on organizational systems and databases, and proactively finding solutions and improvements to the service using technology.
• Staying up-to-date with evolving legislation, Codes of Practice, standards, and government agendas related to information management.

About Us

Why Work for Devon County Council?

• Flexible working hours and locations, including some home working
• Excellent health and wellbeing culture
• Employee discount schemes such as Devon Discounts and Blue Light Card covering Accommodation, Food & Drink, Leisure & Transport, and more
• Cycle to Work Scheme
• Ongoing training and development opportunities
• Membership of the Local Government Pension Scheme
• Generous annual leave: 26 days plus bank holidays, increasing with service (up to 34 days), with options to purchase additional leave
• Employee Assistance Programme
• Opportunities for promotion and career progression

Job Responsibilities

Please refer to the full Job Description and Person Specification on the right side.

A part of the application process involves submitting a supporting statement. When preparing your statement, review the job description and person specification to demonstrate how your skills and qualities match the role. The supporting statement is a vital component of the selection process, including the interview stage. Remember to showcase your strengths!

Person Specification

Experience

• Experience working in a customer-focused environment.
• Experience handling difficult HR/staffing issues.

Qualifications

• GCSE (or equivalent) in English and Maths at grade C or above.
• Evidence of ongoing professional development.
• Good working knowledge of Public Health Nursing.
• ILM Level 3 or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.