Executive Support Officer

Social network you want to login/join with:

Executive Support Officer, London Borough of Tower Hamlets

Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

London Borough of Tower Hamlets, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

681ce2417326

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

3 months contract with a Local Authority

Job Summary:

1. Provide a responsive, high quality, professional and timely executive support to allocated divisional directors as directed to provide an efficient and effective Executive Support Service.
2. Contribute to the development and maintenance of efficient, cost-effective systems and processes for Executive Support, meeting the requirements of service level agreements in all areas of the post-holder’s responsibility.
3. Assist the Senior Executive Support Officer and Executive Support Team Leader in resolving issues/ enquiries/ complaints in areas of the post-holder’s responsibility.

Key Duties/Accountabilities (Sample):

1. Provide comprehensive administrative and effective secretarial support services at all times to Divisional Directors and cover the Senior Executive Support Officer when required.
2. Make the best use of appropriate ICT systems to facilitate the effective execution of the team’s duties and responsibilities and assist in training the team to ensure effective use of IT systems across the service.
3. Implement effective secretarial and administrative processes, continuously assessing new ways of working and contributing to the development and enhancement of Executive Support services.
4. Compile, collate and distribute management data for the purposes of regular and ad-hoc reporting on all areas of client services’ business.
5. Deal with Directors’ incoming/outgoing telephone calls, correspondence and emails, using judgement and experience to decide which need personal attention, redirecting or dealing with the remainder as appropriate.
6. Deal with routine correspondence on behalf of members of the divisional leadership teams.
7. Draft correspondence on behalf of members of the divisional leadership teams using appropriate discretion and judgement to the content.
8. Assist in managing and co-ordinating the diaries of the Divisional Directors and provide meeting support in line with the Service Catalogue and agreed service levels.
9. Assist in the co-ordination of briefings and information flow for the Mayor, Lead Members, Councillors and other internal and external key stakeholders on behalf of Divisional Directors and Senior Management Teams. Providing an early warning to the Divisional Director of any likely slippage meeting scheduled timescales.
10. Operate and maintain comprehensive secretarial, administrative and financial systems, ensuring compliance with council policies and procedures.
11. Assist with project work and ad hoc tasks as directed by the Executive Support Team Leader.
12. To be flexible in supporting the Borough Emergency Control Centre with loggist activities at short notice in respect of civil contingencies.
13. Adhere to changes in legislation, statutory and regulatory change adapting to new service needs and maintaining service levels across the council.
14. Deal with visitors to the office, telephone calls and other communications efficiently and courteously at all times – redirecting callers and following up on all actions.
15. Deal with clients and service users, stakeholders and staff in a professional manner, signposting queries and questions to the right teams and individuals where role holder is unable to resolve the query directly.
16. Ensure full compliance with GDPR policy and process following procedures for the correct recording, updating, reviewing and deleting of personal data in all data processing undertaken by the role-holder.
17. Provide full cover for the Senior Executive Support Officer role in case of absence to ensure the smooth running of the Executive Support function.

Skills/Experience:

1. To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training/development activities including the council’s performance, development and review scheme.
2. Ensure that all duties and responsibilities are discharged in accordance with the Council’s policies and procedures, Code of Conduct and relevant regulations and legislation. To comply with the council’s equal opportunities and diversity policies ensuring anti-discriminatory practice within the service area.
3. Be a role model for the Council’s TOWER values, demonstrating the appropriate behaviours consistently.
4. To undertake additional duties that may arise from time to time commensurate with the grade of the post.

Additional Information:

1. The closing date: 16/04/25 @9:00AM.
2. To be able to work from multiple locations and at evenings and weekends with appropriate notice.