Executive Support Manager - (Clinical Negligence)

Fletchers Solicitors Ltd; Sefton; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Bonus scheme

35 days holiday incl. bank holidays

Pension with salary sacrifice

Life Assurance

Medicash coverage

Company sick pay

Enhanced parental leave

Flexible working

Social events

Training and development

Job summary

Fletchers Group in Southport is seeking a capable leader to manage the Clinical Negligence (CN) support teams. You will supervise executive, administration and legal support staff, drive performance, and report to the CN Director and Heads of Department to meet set objectives.

The role combines people management with key project work and business development for CN, plus monthly reporting, quality control, and stakeholder liaison.

Qualifications

• Previous supervisory or management experience.
• Experience working with Proclaim or another case management system.
• Strong commercial acumen within a legal environment.
• Excellent time management and organisational skills.
• Exceptional attention to detail and a commercial focus.
• Ability to work largely unsupervised while meeting targets.
• Ability to work as part of a team and autonomously as needed.
• Ability to maintain confidentiality.
• Customer-focused approach to service delivery.

Responsibilities

• Manage support teams and lead to maximise objectives.
• Review KPIs and report on performance.
• Provide project work and business development support to CN.
• Produce quality control reports for CN Director and highlight concerns.
• Assist CN Director and HODs to meet monthly/yearly targets.
• Coordinate with Operations Team on CN matters.
• Monitor RA1/RA2 acceptance rates and identify trends.
• Maintain internal file audit processes.

Skills

Supervisory experience

Proclaim / case management

Commercial awareness in legal

Time management

Organisation skills

MS Office (Excel, PPT, Word, MS Teams)

Autonomy

Confidentiality

Customer service focus

Team collaboration

Tools

Proclaim / case management system

Job description

Location: Southport/ Hybrid

Hybrid working available: With the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

To manage a team of personnel who provide support to the department, to include executive, administration & legal support teams. As well as providing support to the Director and Heads of Department (HOD’s) of Clinical Negligence (CN) in ensuring that all of the teams in the CN Dept. achieve set objectives by reporting on key factors, completing management reporting as required and ensuring the smooth allocation and monitoring of new enquiries and further risk assessments.To also provide support with key project work & business development for the Department.

Main Responsibilities:

• Managing support teams.
• Leading the team to maximise its objectives and deliver excellent standards of performance.
• All aspects of people management for the team
• Reviewing KPI’s and reporting with regards to performance.
• Supporting Director & HOD’s of CN with key project work & business development.
• Producing quality control reports to Director of CN and highlighting any concerns arising from them.
• Producing reports to Director of CN as per business need.
• Providing assistance to the Director of CN to ensure monthly/yearly targets are met and/or on track.
• Providing assistance the Director of CN and HOD’s to ensure that departmental objectives are met.
• Providing support and assistance to the wider CN teams.
• Liaising with the Operations Team with regards to CN related matters.
• Reporting on any ad hoc matters as per business need.
• Monitoring and reporting daily to Director of CN and HOD’s regarding the teams RA1 and RA2 acceptance rates/acceptance rates of the individuals within those teams whilst identifying trends and advising if figures drop below agreed criteria set.
• Management of internal file audit process.
• Providing assistance to management and teams as per business need.

Essential skills and experience:

• Previous supervisory or management experience
• Experience working with Proclaim, or a case management system
• A strong track record of thinking and acting commercially in a legal environment
• Strong time management and organisational skills
• Exceptional organisation skills
• Excellent knowledge of computer case management processes inc Excel, Powerpoint, Word and MS Teams.
• The ability to agile and understand and be responsive to business need
• Excellent attention to detail and commercial focus
• Ability to work largely unsupervised
• To be able to perform as part of a team and also autonomously within role at the discretion of Director/HOD’s
• Ability to maintain confidentiality
• To be aware and understand what constitutes excellence for customers

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.