Executive Support Engineer

TN United Kingdom; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is urgently seeking an Executive Support Engineer to provide top-notch IT assistance to senior executives. This role involves hands-on support for a range of IT needs, from routine tasks like password resets to advanced troubleshooting of mobile devices and software. The ideal candidate will have a strong background in IT support, particularly with Microsoft and Apple systems, and will excel in communication and managing expectations. This is a fantastic opportunity to make a significant impact in a fast-paced environment while working closely with high-level executives. If you thrive in dynamic settings and are passionate about delivering exceptional IT service, this position is perfect for you.

Qualifications

• 5+ years of IT support experience with a focus on executive-level service.
• Strong troubleshooting skills in Microsoft and Apple environments.

Responsibilities

• Provide personalized IT support for executives, minimizing downtime.
• Manage IT requests efficiently while ensuring effective communication.

Skills

IT support troubleshooting

Microsoft operating systems

Apple iOS

Microsoft Office products 2016/O365

Collaboration tools

Videoconferencing equipment

Effective communication

ITIL processes

Education

Vocational/Diploma/Associate Degree

Tools

ServiceNow

MS Teams

Job description

Urgently seeking an Executive Support Engineer.

Initial 6 Month contract and the position will be 5 days a week onsite.

The Executive Support Engineer is the single point of contact for all Executive IT Support needs. These range from performing everyday support tasks including password resets and software installations, to providing advanced support of the latest models of personal mobile devices, planning and executing meeting support, and potentially home visits.

The Executive IT Support Engineer will efficiently address the Executive requests whilst minimizing IT risk, keeping the users’ downtime at a minimum by providing an enhanced and personalized IT support service for the subscribers at the required location.

REQUIREMENTS

1. Minimum Vocational/Diploma/Associate Degree (technical field) equivalent
2. At least 5 years of working experience in related field(s)
3. Experienced IT support troubleshooting skills of Microsoft operating systems, Apple iOS on mobile devices, and Microsoft Office products 2016/O365
4. Experienced in using and supporting collaboration tools.
5. Videoconferencing equipment, MS Teams in-depth knowledge to support executive events
6. Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
7. First and/or second line support IT Service Desk experience is preferred
8. Working experience using ITIL processes (ITIL Foundation Certification preferred)
9. ServiceNow experience as well as willingness to raise tickets for every interaction with users.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.