Executive, Revenue Operations Helpdesk - EMEA (12-month FTC)

NRF United Kingdom; Newcastle upon Tyne; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Norton Rose Fulbright, a premier global law firm, seeks an organised Revenue Operations Helpdesk professional for the EMEA region on a 12-month fixed-term contract. You will manage client/matter setup, maintain invoices, and support monthly reporting while ensuring data accuracy and system integrity.

The role requires vendor administration experience, knowledge of SAP or Aderant, and PowerBI proficiency, with strong communication and discretion. Hybrid working options are available.

Qualifications

• Experience in vendor administration, accounts payable or finance administration is desirable.
• Familiarity with SAP or Aderant systems and PowerBI is advantageous.
• Proficient with Word, Excel and Outlook; strong IT system awareness.
• Clear, professional communication and discretion are essential.

Responsibilities

• Opening Client Matter Inception forms via Intapp and ensuring data accuracy per engagement letters.
• Maintaining existing matter files and ensuring invoices are produced with correct client/payor details.
• Creating/amending time narratives and basic WIP reports.
• Time transfers, deletions and narrative amendments; handling time entry requests.
• File closures and vendor master data maintenance; preparing vendor records.
• Maintaining data quality and following controls; supporting Working Capital Team Leaders.
• Responding to Revenue Helpdesk inbox queries for EMEA and generating financial reports.

Skills

Vendor administration

Accounts Payable

Finance administration

SAP

Aderant

PowerBI

Word

Excel

Outlook

Communication

Discretion

Tools

SAP

Aderant

PowerBI

Word

Excel

Outlook

Job description

Practice Group / Department

Norton Rose Fulbright is a global law firm with a deep commitment to our clients, their businesses and industries and our people. We are a trusted advisor to global and local organizations the world over, offering a broad range of legal services across key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. With 7,000 people across 50 offices in the United States, the United Kingdom, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East, we work as one team to solve issues wherever they arise, no matter how complex they are. For more information, see nortonrosefulbright.com.

The Team

The Executive, Revenue Operations Helpdesk – EMEA sits within the revenue team located within the Finance Department, ensuring the effective delivery of Client/Matter setups and Matter Maintenance to the legal teams. This team also deals with financial reporting and rates amongst supporting the business with ad-hoc queries.

This role is a 12-month FTC.

Key Responsibilities

• Opening of Client Matter Inception forms via Intapp, ensuring all Matter data is correct as per the engagement letter
• Dealing with Matter Maintenance of existing files to make sure all invoices are produced accurately and with the correct client and payers’ details
• Creating/amending time narratives and basic WIP reports.
• Time transfers and deletions, narrative amendments.
• Dealing with time entry requests.
• File closures.
• Maintenance of Vendor master data records.
• Prepare and create vendor records.
• Maintain data quality and follow controls.
• Undertake further duties as directed by Working Capital Team Leaders and Managers
• Dealing with and responding to Revenue Helpdesk inbox queries for EMEA
• Reporting daily/weekly/monthly to include financial reports and updates to the business

Key Skills and Experience

A team player with strong communication skills and the confidence to liaise at all levels. Adaptable and able to complete tasks without close supervision. Self‑motivated and dedicated to task completion. Experience in vendor administration, Accounts Payable or finance administration are desirable. SAP or Aderant system experience and PowerBI knowledge will be an advantage Good working knowledge of Word, Excel and Outlook and general familiarity with IT systems. Must be articulate and professional in delivery, with a well-developed sense of discretion. Driven by personal development. Must be flexible over hours and prepared to work occasional overtime when required, in particular at month ends. #LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service.

We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.

Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams.

We strive to create an inclusive and accessible recruitment process for all candidates.

If you require any tailored adjustments or accommodations, please let us know here.

Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.