Executive Relationship Manager

Centrica plc; Clewer Village; On-site; GBP 90,000 - 130,000; Full time

Job summary

British Gas is seeking a commercially minded Executive Relationship Manager to grow a portfolio of strategic partnerships and act as the voice of the partner within the business. You will build trusted relationships with senior stakeholders and drive long-term value across multiple functions to deliver strong customer, commercial and operational outcomes.

You will own OEM partnerships, lead governance forums, and develop account plans that enable partner retention, renewal and growth.

Qualifications

• Significant experience managing OEM/strategic partnerships and senior external stakeholders.
• Proven track record of multi-year commercial relationship management and delivering outcomes.
• Strong commercial acumen: interpreting contracts, business cases and performance data.

Responsibilities

• Own and develop OEM strategic partnerships as the primary relationship lead to senior partners.
• Drive partner success by delivering contractual commitments, outcomes and commercial objectives.
• Lead governance, regulatory oversight, risk management and compliance activities.

Skills

Relationship management

Executive relationships

Strategic partnerships

Commercial acumen

Governance & oversight

Cross-functional collaboration

Tools

CRM systems

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon‑footprint. We’re looking for a commercially minded Executive Relationship Manager to manage and grow a portfolio of strategic partnerships. You’ll build trusted relationships with senior stakeholders, drive long‑term partner success, and ensure the delivery of strong customer, commercial and operational outcomes. Working across multiple functions, you’ll identify growth opportunities, maximise value from key partnerships, and act as the voice of the partner within the business, helping shape future strategy and performance.

Here’s what you’ll be doing:

• Own and develop our OEM strategic partnerships, acting as the primary relationship lead and trusted advisor to senior partner stakeholders.
• Drive partner success by ensuring contractual commitments, customer outcomes, service performance and commercial objectives are delivered.
• Lead governance and regulatory oversight, including performance reviews, executive steering forums, risk management and compliance activities.
• Use performance insights to identify opportunities for growth, improvement and value realisation, while holding internal and external stakeholders accountable for agreed outcomes.
• Develop and execute account plans that support partner retention, renewal and long‑term commercial success.
• Identify and progress new growth opportunities, including proposition development, cross‑sell, upsell and strategic expansion initiatives.
• Manage partnership risks, escalations and remediation plans, ensuring customer, regulatory and reputational considerations are effectively addressed.
• Coordinate cross‑functional teams across Commercial, Operations, Finance, Legal, Risk, Regulatory, Marketing and Digital functions to deliver successful partnership outcomes.
• Provide clear, decision‑ready updates to senior leaders on partnership performance, relationship health, risks and opportunities.
• Support the onboarding and successful integration of new strategic partners as the partnership portfolio grows.

Here’s what we’re looking for:

• Significant experience in relationship management in OEM, strategic account management, partnerships or commercial management within a complex organisation.
• Demonstrable success managing senior external stakeholders and multi‑year commercial relationships.
• Strong commercial acumen, with the ability to interpret contracts, business cases, performance data and financial outcomes.
• Experience leading governance forums, managing escalations and coordinating delivery across matrix teams.
• Ability to identify and develop growth opportunities while protecting customer, commercial and regulatory outcomes.
• Excellent written and verbal communication, with the judgement to provide clear recommendations and concise senior updates.
• Experience in a regulated, service‑led, insurance, energy, home services or OEM environment would be advantageous.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing.

Of course, we love having fun too. We’re a people place after all.

We’re a family of brands revolutionising how we power the planet. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong.