Executive (Patient Relations & Service Leader) REF:HXP

JOBSTUDIO PTE. LTD.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in service quality management is seeking a candidate to handle feedback channels and facilitate issue resolution. The role involves maintaining feedback logs, compiling reports, and liaising with stakeholders to enhance service quality. Ideal candidates will have a degree in Professional Communication or related fields, with strong communication skills and experience in stakeholder engagement. This opportunity is suitable for proactive individuals looking to impact service improvement initiatives.

Qualifications

• Degree in a relevant field required.
• Experience in communication and stakeholder management preferred.

Responsibilities

• Handle company feedback channels and resolve issues.
• Compile monthly feedback reports and meeting agendas.
• Support quality service initiatives across departments.

Skills

Communication

Stakeholder Engagement

Report Preparation

Education

Degree in Professional Communication/ Business Management/ Business Administration or equivalent

Job description

Job Description:

• Mainly handle company feedback channels, including feedback forms, email and feedback hotline
• Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback
• Maintains the summary log of feedback – complaints, suggestions, appeals, etc
• Compilation of monthly feedback reports and organize monthly service quality meetings
• Development of service quality meeting agenda and minutes taking
• Work closely with relevant departments to support their quality service drive
• Any ad hoc duties as per assigned

Requirement:

• Degree in Professional Communication/ Business Management/ Business Administration or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828